It’s Me, Not You (Actually, Maybe It Is!) When It’s Time to Divorce Your Clients
Over a hundred of her clients only use her services once a year. They expect champagne service on a beer…
Taxes that can hurt you
I had the privilege to make a presentation with my Dealer, Rental, and Equipment team for IEDA (Independent Equipment Dealers…
162 new Industrial Manufacturing Planned Industrial Project Reports – September 2021 Recap
SalesLeads just released the September 2021 results for the newly planned capital project spending report for the Industrial Manufacturing industry.…
Behaviors create results
In my August 2021 column, I discussed the importance of deconstructing departmental silos in our dealerships. Silos, as we discussed,…
Expose yourself to No and Not Now to get to yes
97% of all sales are not made on the first call. It takes five to ten exposures (follow-ups) to a prospect…
Warehouse operations addressing worker and space shortages with technology
In a market with reported labor shortages and shifts in supply chain conditions, material handling companies have a series of…
172 New Distribution and Supply Chain Planned Industrial Project Reports – September 2021 Recap
SalesLeads has announced the September 2021 results for the newly planned capital project spending report for the Distribution and Supply…
Seven ways Warehouse Automation keeps food and beverage operations running smoothly
Efficiency is key in all warehouses, but especially in the food and beverage industry. If operations don’t run smoothly, products…
Why your data isn’t helping you make decisions
We all like to have data to support our decisions. But we tend to look at this myopically – a decision…
What’s the hype in hyperautomation?
Coined by Gartner to describe one of the biggest automation trends of 2020, the concept of hyperautomation has rapidly spread…
Review of the North American Lithium Forklift Battery Market: The Seven most popular brands in the USA and Canada
The major factors responsible for the growth of the global lithium market are the increasing number of applications in battery-powered…
How to respond to Vaccine Misinformation in the workplace
The COVID-19 pandemic changed the way many Americans worked last year. So many businesses suffered as a result of the…
How Cisco-Eagle increased the quality of their sales leads
As the fourth quarter is upon us, it’s probably clear whether reality is meeting yearly expectations. If you require generous…
Top packaging trend innovations in 2021 and beyond
The global packaging industry is increasingly investing in smart automation and eco-friendly solutions, customizing their offerings as per a wide…
The Get-Real Factor. Your service builds or destroys your business
Customers don’t makeup stories about you or your business it is you who create them. The customer simply retells them. How…
Been here before
Most people reading this probably have been, and again, the younger members of your team may not, and could probably…
Job Shock: Solving the Pandemic & 2030 Employment Meltdown Part VII: Final Word: A Decisive Skilled Talent Decade
The COVID-19 pandemic has been a pivotal time in history. It has caused disastrous disruptions to the world’s economies including…
‘Don’t Hesitate’ Women in material handling talk about the opportunities and evolution of the business
When it comes to chances for the advancement of women in material handling, Amber Schenck has seen the momentum building. “I…
Breaking down the silos
Last month we discussed how the departments, or “profit centers” in our dealerships give rise to inter-departmental tension, and “silo-building”…
Why we misinterpret wants and needs as problems
I’ve spoken with hundreds of executives, CEOs, and business leaders about their organizational challenges. Across all industries, many of the problems…
Four tips for Optimizing Wireless Automated material handling operations
Automation has become an irreversible trend, especially as the pandemic has affected industries around the world. This trend presents companies…
Six mindsets to help your team reboot
Did you know that 7.6 million people quit their jobs in the months of April and May of 2021? Reports…
Is time-bound memory causing you to be stuck in the status quo?
I recently had to get a CT Scan. I was nervous about the procedure because my father had a terrible reaction…
Managing customer expectations
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier…
Are things getting (slightly) better?
Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no…
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Current Supplements
The Material Handling Equipment Distributors Association (MHEDA) just announced the launch of its first-ever Quarterly Industry Sentiment Survey, introducing a…
The latest industry indicators suggest forklift dealers are entering the second half of 2026 with cautious optimism. Customer activity is…
New orders of metalworking machinery, measured by the U.S. Manufacturing Technology Orders Report published by AMT – The Association For Manufacturing…
Rockford, Illinois-based The Caldwell Group Inc. has secured the strategic hire of Melissa Searle, sales engineer. She brings a wealth…
Trade group recognizes Port for strengthening U.S. supply chain The Port of Long Beach was honored recently for its leadership…