Is your dealership embracing technology?
I recently attended MODEX 2024, and this year’s show was highly anticipated by professionals across our industry. Automation, robotics, software solutions, artificial intelligence, and more were all on display providing a glimpse into the future of our industry. With connected smart automation solutions aimed at streaming supply chain operations it made me think of different areas where a lift truck dealership could streamline their...
Service and part departments need to track their KPIs to achieve growth
As we are well into the first quarter of 2024, the subject of labor shortages continues to be a trend across our industry. Dealers that I talk to stress that the growth of their service and parts departments’ revenue continues to be impacted by the shortage of skilled forklift technicians. The topic of attracting, hiring, and retaining technicians continues to be a hot topic, however, in this month’s column, I will focus on...
Motion names new SVP Strategy and Markets
Motion Industries, Inc., a distributor of maintenance, repair and operation replacement parts, and a premier provider of industrial technology solutions, named Chris Cleland to Senior Vice President of Strategy & Markets, effective immediately. Mr. Cleland’s career spans over 25 years in consulting, strategy, marketing, branding, e-commerce, business development, and transformation. In his previous role as Principal Consultant at...
Percentage of female technicians shows substantial increase
According to new data from the 2023 WIT Index, which was released recently by the Women In Trucking Association (WIT), the percentage of female equipment technicians in corporations with for-hire or private fleets in the commercial freight transportation industry has shown a substantial increase. The WIT Index is the industry barometer to benchmark and measure each year the percentage of women who make up critical roles in...
Concentric LLC acquires critical DC power provider Retech
Concentric, LLC announced the acquisition of Retech. An established market leader across the US, with headquarters on the west coast, Retech specializes in designing, integrating, and managing critical DC power systems and critical infrastructure construction with a particular focus on the telecom and cable industry. This acquisition expands Concentric’s service footprint in critical power to the west coast, while adding new...
Increase service department sales by training topics
I recently met with a customer discussing their service technician opportunities and while we were talking about this, we also touched on service technician training topics to help drive additional parts and service revenue. They were specifically looking into ways for their service technicians to quote and upsell additional service and parts opportunities when on a service call or routine PM service. Since it was June and National...
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