The Jefferds Corporation celebrates 70 years
When employees with the Jefferds Corporation are working with a client, they are never on site simply to push fork…
React or Respond?
Everyone that operates a dealership understands that mistakes are costly. This is why we invest so much time and effort…
Changes coming to your rental business
The staff of MHW informed me that the topic of the month is “Rental and Leasing.” A topic subject to…
Renting is about profit, not sales
Is your major supplier talking to you a lot more about rental? Of course they are and they know what…
Unwrapping the secrets of hiring and development
In The Mummy, the first entry in Universal’s new “Dark Universe” adventure-horror film franchise, Tom Cruise plays a sort of modern-day…
Business plans, five-year spreadsheets and other fairy tales
I have no business plan. I have no spreadsheet with five years of projected earnings. There are two reasons: Most…
Let’s get honest about resumes
It turns out a lot of people lie on their resumes. If you work in HR, recruiting, or some other aspect…
How are you educating and training your employees… and yourself?
I just read a pathetic sales pitch from an email where a “training company” was telling me why training fails,…
TVH: Making great strides with customer focus
In 1969, TVH got its start in Belgium when Paul Thermote and Paul Vanhalst began maintaining and selling machinery for…
Listen to the voice of the employee
“The ability to listen, and the willingness to stick your neck out and ask the obvious question, are criminally under-rated…
Educated staff = more $$
If I had to bet on the title of this column I suspect I would win at least 90% of…
Industry tuned to safety issues
June 13, 2017 is National Forklift Safety Day. The Industrial Truck Association (ITA) whose members represent industrial manufacturers of lift…
Listening to the voice of the customer
“When people talk, listen completely. Most people never listen.” Ernest Hemingway (1899-1961) Listening is a developed skill. Rarely have I seen…
Sometimes it’s the simple stuff
You hear this many times over, maybe in different terms, but it is always there when it comes to hitting…
The business of baseball: Building a pipeline of future talent and leaders
A recent article on MLB.com ranked the top 10 farm systems (i.e., young minor league talent) in professional baseball, placing the Atlanta…
How are you using the power of first impression?
You have THE meeting. The CEO has agreed to give you 30 minutes. This is the opportunity you have been…
Specialized Mail Order, doing what’s right
In 1980, Specialized Mail Order, Inc. sold its first catalog – 84-pages printed in black and white on newsprint. “We…
Those that fail to plan…..plan to fail!
Back in March, I wrote a column on measurements, and we discussed how important they were especially when treading through…
Strategic selling: Security in a business crisis
Losing your biggest account. It’s something no organization wants to think about, least of all small companies and start-ups ……
A super-simple way to respond to resistance
The simplest techniques can be so effective. I heard a call where a prospect voiced an objection, but seemed a bit…
Andrews & Hamilton’s 30-year history, truly an evolution
Andrews & Hamilton began in a small warehouse, selling metal lockers and shelving from Republic Storage Systems. The North Carolina-based…
MHEDA’s 62nd Annual Convention & Exhibitor Showcase
“The Engagement Experience”April 29 – May 3, 2017The Grand America Hotel – Salt Lake City, Utah Are you 100% engaged…
Huddle up for ROI
I don’t know about you but I believe that every issue of MHW supplies dealers with a substantial amount of…
Solve for X – ProMat 2017
Discover the latest solutions to move your business forward as the industry’s leading innovators showcase their manufacturing, distribution and supply…
SWOT before you set that goal!
Last month I wrote a column on measurements, and we discussed how important they were especially when treading through difficult…
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Current Supplements
iWAREHOUSE® Real-Time Location System powers operation control and is a proven solution with tens of millions of run-time hours at…
New lithium electric forklift combines heavy-duty lifting performance, rapid charging, AI safety technology, and lower operating costs for demanding industrial…
California State Transportation Agency Secretary Toks Omishakin joined Port of Long Beach CEO Dr. Noel Hacegaba to announce our third-busiest…
Revolutionary robot delivers end-to-end automation across supply chains Logic Robotics highlights the Logic Pallet, the world’s first multifacility mobile robot…
New Wednesday–Friday Schedule, Enhanced MD-IDEX Experience and Premier Educational Programming Await Attendees Registration is now open for the 2026 PTDA…