UniCarriers Americas Corporation announced the winners of its Service Excellence Program (SEP) Awards for the past fiscal year, ending March 31, 2014. The SEP is designed to reward and recognize those dealers who have achieved the highest standards of aftermarket service.
The Service Excellence Program was established in 1995. Its ongoing mission is to provide a comprehensive program for UniCarriers Americas’ dealer service network that is based on implementation of best-in-class principles covering technical and customer service practices. Through SEP, UniCarriers recognizes those dealers who cultivate an environment that delivers a truly exceptional customer experience.
UniCarriers dealerships that participate in the Service Excellence Program strive to meet standards across seven categories, including business planning, employee competency and customer satisfaction. Successful dealerships provide their customers more efficient work order processing and billing, well-trained and certified technicians, as well as overall quality products and services.
Those dealers who excel across all categories are rewarded for their efforts by achieving one of the program’s three award levels: Gold, Silver and Bronze.
Service Excellence Award Winners 2013
Gold level:
Adobe Equipment LLC, Houston, Texas
CFE Equipment Corp., Jessup, Md.
CFE Equipment Corp., Norfolk, Va.*
CFE Equipment Corp., Richmond, Va.*
Forklift Systems, Nashville, Tenn.
J.M. Equipment, Fresno, Calif.
J.V. Equipment, Edinburg, Texas
Lift Solutions, Grand Island, Neb.*
Lift Solutions, Sioux City, Iowa*
M&L Industries, Metairie, La.
New England Industrial Truck, Woburn, Mass.
Power Machinery, Bakersfield, Calif.*
Power Machinery, Oxnard, Calif.*
Quality Fork Lift, Minneapolis, Minn.*
Sunbelt Industrial Truck, Dallas
Silver level:
Buffalo Materials Handling, Depew, N.Y.
Equipment Inc., Jackson, Miss.
Forklifts of Michigan, Grand Rapids, Mich.
Handling Systems, Phoenix
J.M. Equipment, Sacramento, Calif.
K-Lift Service, Salinas, Calif.*
Lift Solutions, Omaha, Neb.
Lift Solutions, Sioux Falls, S.D.*
Norlift of Oregon, Portland, Ore.
Select Equipment, Buena Park, Calif.
Bronze level:
Capital Equipment, Hartland, Wis.
J.H. Ryder Machinery Ltd., Mississauga, Ontario
Liftec Inc., South Plainfield, N.J.
LPM Fork Lift, Bethany, Okla.
Union Machinery, Union, Mo.*
*Indicates first-time participants in the Service Excellence Program
“We had more winners this year in all three award levels,” said Josh Landreman, senior manager product support, UniCarriers Americas. “It’s nice to see the list of winning dealers grow each year as they meet the established standards for achieving total customer satisfaction.”
To help dealers reach an award level, UniCarriers conducts SEP dealer engagement visits to assist participating dealers assess their operations and determine steps to close any gaps.
“Congratulations to all of our Service Excellence Award winners!” said Landreman. “And special accolades to the ten first-time participants that received SEP awards,” said Landreman.
New for fiscal 2014, UniCarriers Americas introduced its Aftermarket Excellence Program. This program includes an additional component, with parts metrics to help dealers build a more comprehensive aftermarket program and stronger parts and service team.
