PILOT orchestrates 11 specialized AI agents across route planning, driver management, delivery recovery, and invoice reconciliation
FarEye, the global last-mile delivery technology company, has launched PILOT, an agentic AI dispatcher designed to autonomously manage end-to-end logistics dispatch workflows with human-in-the-loop governance.
Built for enterprise logistics operations, PILOT coordinates 11 specialized AI agents across planning, execution, and control. The platform helps teams plan routes, manage driver rosters, validate delivery data, recover failed deliveries, audit proof of delivery, and reconcile invoices.
Logistics dispatchers today often spend hours managing fragmented systems, manual exceptions, and reactive decisions. PILOT is designed to reduce this operational load by automating routine decisions while keeping dispatchers in control of high-risk exceptions. Across enterprise deployments, its AI-led capabilities have delivered a 95% reduction in dispatcher hours, 3–5x fewer dispatchers needed per hub, 17.5% lower cost per delivery, and 90%+ first-attempt delivery rates.
“The dispatcher is the most underserved role in logistics, burdened by spreadsheets while carrying the entire operation,” said Gaurav Srivastava, Co-Founder & CPTO, FarEye. “PILOT is the AI co-pilot they deserve and the financial edge organizations need. While traditional firms pay a legacy tax of manual routing and high headcount, PILOT-enabled businesses can reduce cost-per-delivery and significantly improve dispatcher productivity.”
The numbers drawn from deployments across global enterprises, including Bluedart, Maersk, and Tractor Supply Chain (TSC), speak for themselves:
- 95% reduction in dispatcher hours
- 3–5x fewer dispatchers needed per hub
- 17.5% lower cost per delivery
- 90%+ first-attempt delivery rate
FarEye’s AI-led logistics capabilities are already being used across large-scale enterprise operations, including Blue Dart, Maersk Ground Freight, and Tractor Supply Company.
“As FarEye marks 13 years of innovation, this milestone reflects the growing role of intelligent technology in the future of logistics,” said Balfour Manuel, Managing Director, Blue Dart. “Our partnership has helped advance capabilities such as real-time Chain of Custody, AI-led POD audits, and Smart Sorting, enabling greater precision, visibility, and control across the network.”
For Maersk Ground Freight, the shift is centered on asset utilization and network intelligence.
“By partnering with FarEye’s AI agents, we gain the operational intelligence needed to convert our asset capacity into a true competitive advantage,” said Sanjith Sebastian, Regional Head of Business Analytics, Network Design & Planning, Maersk Ground Freight. “It marks the shift from simply moving freight to intelligently orchestrating a high-performance, data-driven network.”
At Tractor Supply Company, FarEye’s AI agents are helping orchestrate owned and third-party fleet networks in real time.
“As we scale to over 2,400 stores, our supply chain must do more than just move goods – it must think and adapt in real time,” said Brannon McGrotha, Director, Final Mile Delivery, Tractor Supply Company. “By leveraging FarEye’s AI agents, we can seamlessly orchestrate between our own fleet and third-party networks, maximize asset utilization, and lower fulfillment costs while expanding our final-mile reach.”
PILOT is built as an MCP-first, bolt-on solution that integrates with existing TMS, OMS, and WMS stacks without requiring enterprises to rip and replace current systems. FarEye is offering a four-week proof-of-value on a single hub, giving enterprises a clear view of ROI before wider deployment.
FarEye PILOT is available now for enterprise deployments globally.
