Carolina Handling’s Continuous Improvement Department specializes in helping businesses streamline operations, reduce waste and enhance efficiency.
Carolina Handling is taking its proven internal process improvement expertise to market with the launch of lean consulting services through its Continuous Improvement Department.
Carolina Handling’s Continuous Improvement Department has been a tremendous resource for internal teams, partnering across departments to identify process improvements. Building on that success, the Continuous Improvement Department now offers external customers the same lean consulting support to uncover and solve process challenges, resulting in more efficient business operations, increased profitability and improved safety and morale.
“This unique offering stands out because of our approach and the way we engage with our customers. At its core, our work is about partnership. We take a consultative approach by listening, learning and collaborating to uncover new ways to optimize operations and drive lasting business success,” said Justin Benson, Vice President of Intralogistics Solutions at Carolina Handling.
Raymond Lean Management (RLM) is at the core of the Continuous Improvement Department’s philosophy. Built on the proven foundation and principles of the Toyota Production System (TPS), the RLM program combines tailored training, collaboration and consultation.
Before implementing changes, the Continuous Improvement team conducts an initial intralogistics lean assessment of a facility or process to evaluate the current conditions and identify areas of opportunity for improvement. In-person lean training, taught at the customer’s location or a Carolina Handling branch, covers the foundational lean principles and their application within manufacturing, warehousing and distribution environments to enhance operational efficiency.
Courses include 5S Methodology, Waste Identification and Reduction, Standardization and Visual Management, and Kaizen and Defect Tracking Management. These proven practices, long used internally at Carolina Handling, have delivered measurable improvements in efficiency, quality and associate engagement. Carolina Handling is proud to now offer these benefits to customers seeking to optimize their operations.
Benson said even small enhancements in productivity and efficiency can have a significant impact on a company’s bottom line.
“A lean company increases profitability by reducing and eliminating wasteful tasks, products and activities within its business. Lean does not mean blindly cutting costs but instead focuses on working smarter and more efficiently by reducing rework, eliminating process and product defects, shortening lead times and reducing inventory and space costs,” Benson said.
For 34 consecutive years, Carolina Handling has been named a Dealer of Distinction (DOD) by The Raymond Corporation, a global provider of best-in-class material handling equipment and intelligent intralogistics solutions. In addition to lift truck solutions, the company offers consultation, design, engineering, and implementation of storage and automation solutions to help customers achieve more space, speed, safety and efficiency with integrated technologies.
Carolina Handling celebrates 60 years in business in 2026.
