Will the Real Decision-Maker please stand up
The prospect tells you, “I only need one more approval and the order is yours.” For joy, for joy the order is mine! Eh, eh, eh don’t celebrate too soon. The one last person needed to approve is the real decision-maker. The boss. The guy you were supposed to be talking to in the first place. The one person who can say “no,” and there’s no possibility of reversing it. Rut-ro.
Throw some water on yourself, pal. This sale hangs by a thread and what are you doing about it? Going home and bragging “it’s in the bag,” or saying over and over, “I hope I get it; I hope I get it”? Neither will work.
Here’s what to do: The words “I only need one more approval and the order is yours” must trigger your response to the prospect, “Great, when do we all meet?” Get the prospect to agree to let you attend the final decision meeting.
If you’re not present when the last decision is made, odds are you will lose the final battle of the sales war without being able to fire one bullet.
Try this: (In a non-salesy, friendly way), say to the prospect, “I’m an expert at (what you do), and you’re an expert at (what they do). Surely as you discuss our service, questions about productivity and profitability will arise. I’m sure you agree that the right information needs to be presented so that the most intelligent decision can be made, true? (Get commitment) And questions might arise about our service, wouldn’t you agree? I’d like to be there to answer questions about my expertise so you can make a decision that’s in the best interest of your business.” (If this fails, try adding on the phrase “Pleeeeaaase, I’ll be your best friend.”)
If the prospect (customer) agrees to the meeting, he or she considers you a resource, a partner. They trust you. If they don’t agree to let you in the meeting, they just consider you a salesperson.
When others need to “final approve” the deal, besides learning to qualify the buyer better, you must take these five action steps or the sale is in jeopardy…
- Get the prospect’s personal approval.“Mr. Prospect, if it was just you, and you didn’t need to confer with anyone else, would you buy?” (The prospect will almost always say yes). Then ask, “Does this mean you’ll recommend our service to the others?” Get the prospect to endorse you and your service to the others, but don’t let him (or anyone) make your pitch for you.
- Get on the prospect’s team. Begin to talk in terms of “we,” “us,” and “the team.” By getting on the prospect’s team, you can get the prospect on your side of the sale.
- Arrange a meeting with all deciders. Do it any (ethical) way you have to.
- Know the prime decider in advance. “Tell me a little bit about the others.” (Write down every characteristic). Try to get the personality traits of the other deciders.
- Make your entire presentation again. You only have to do this if you want to make the sale. Otherwise, just leave it to the prospect. He thinks he can handle it on his own and will try his best to convince you of that.
If you think you can get around these five steps, think again. (It’s obvious you’re looking for shortcuts or you would have properly qualified the buyer in the first place.)
Here are two ounces of prevention (for next time):
- Qualify the decision-maker as the “only” by asking a seemingly innocent question at the beginning of your presentation “Is there anyone else you work with (confer with, bounce things off of) on decisions (situations) like this?” The object is to find out if anyone else is involved in the decision BEFORE you make your presentation.
- Prevent the situation from occurring by saying in your initial presentation: “If you’re interested in our __, when we’re finished, would it be possible to meet the CEO and chat about it?”
If you make the mistake of letting your prospect become a salesperson on your behalf (goes to the boss or group instead of you), you will lose. Most every time.
About the Author:
Jeffrey Gitomer is the author of twelve best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at www.GitomerLearningAcademy.com. For information about training and seminars visit www.Gitomer.com or email Jeffrey at email@example.com or call him at 704 333-1112.