Another industrial revolution?
Is there any doubt we are engaged in another Industrial Revolution? I think not. There have probably been at least…
Creating real service excellence
Nothing short of service excellence will initiate and maintain customer relationship equity, which is the cornerstone of customer retention and…
Customer satisfaction & market share
Customer service (satisfaction) is an attitude that must be displayed by every employee within the dealership. It is not a…
Astute planner
Here’s one of the foundational principles for sales success: You’ll always be more effective if you think about what you…
The key to more efficiency
Customized automated solutions for filling, palletizing and packaging equipment
How high density storage can improve manufacturing efficiency
Workplace storage systems company Lista is turning the old adage, “Do as I say, not as I do” on its…
Closing the sale – a realistic perspective
There is not a salesperson in existence who hasn’t repeatedly heard of the need to “close the sale.” Every new…
Safety is no accident.
Accidents in warehouses and on docks cost human suffering, time, money and loss of product. Training, enforcement of rules learned…
Are you looking for increased revenue from your dealership?
Typically, most of you would reply to that question with an answer such as: “You gotta be kidding me!” Most…
Foggy horizon
Every time I think the recession is over, it isn’t. Every time I think we can do some serious tax…
The vital tension: Managing multi-generational teams
According to a recent Fortune article by Colleen Leahy, more than 13 million workers will be 65 and older by…
Superior Tire celebrates 50 transformative years
In the beginning, the idea wasn’t to reinvent the industrial wheel in the material handling industry, just to better its…
What factors contribute to forklift trucks accidents?
Many work-related factors can cause accidents. Grouping them into specific categories may help to analyze accidents and, eventually, to prevent…
Commodities
The farmer will come to the dealer who services him best. It proves that in agriculture, loyalty to the dealer…
Question and Answer
Q. Dave, I’ve tried for months to see a prospect account, but can’t get them to return my calls. When…
With American PERMALIGHT, there is always a reliable path to safety.
Being caught in the dark, in any situation, can be nerve-racking. Being caught in the dark in an emergency situation…
Spread the wealth
I was looking over the lift truck stats comparing 2013 to 2012 and even though there was a 10% increase…
Why some salespeople would be the worst sales managers
The psychology of sales managers is an interesting area. Conventional wisdom may assume that the best salespeople will transition beautifully…
Elevating green, lowering costs
The rising cost of oil is the most visible driver of growing interest in energy — but by no means…
Time to depreciate your wallet
I just returned from the Associated Equipment Distributors (AED) meeting in beautiful downtown Houston. Great place, great weather and great…
One of the emerging new rules for sales: the value-added sales call
“My customers seem to have less time available for me than before. They are harder to see, and when I…
Hiring: The broken process
The accelerated speed of communication and our ability to access information with just a few keystrokes is changing everything—including the…
Modex 2014
MODEX 2014, held March 17-20, 2014 in Atlanta, GA will provide attendees access to the latest manufacturing and supply chain…
Time again for a “Reality Check”
Over the years we have written numerous articles dealing with reality within the equipment industry. At the start of a…
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Current Supplements
Why predictive analytics, robotics, and data driven logistics are transforming how and where goods move For decades, industrial real estate…
Remanufacturing of 100,000 vehicles as a strong commitment to the circular economy in material handling Anniversary truck ETV 216i handed…
2-mile Dune Express conveyor showcases advanced industrial engineering, heavy-duty reliability, and large-scale logistics innovation. SEW-EURODRIVE is helping power one of…
The Long Beach City Council has voted unanimously to confirm Mayor Rex Richardson’s reappointment of Sharon L. Weissman to the…
Shipments of cutting tools, measured by the Cutting Tool Market Report, a collaboration between AMT – The Association For Manufacturing…