UniCarriers Americas Corporation (UCA) announced the winners of its Aftermarket Excellence Program (AEP) Awards for the past fiscal year, ending March 31, 2015. The AEP is designed to reward and recognize those dealers who have achieved the highest standards of aftermarket service.
UniCarriers Americas dealerships that participate in the Aftermarket Excellence Program strive to achieve challenging performance standards across eight categories. Among them are business planning, employee competency and customer satisfaction. As a result, dealerships become more successful by providing their customers with skilled technical service, more efficient work order processing and billing, as well as higher overall quality products and services.
UniCarriers Americas introduced its Aftermarket Excellence Program in 2014, replacing the Service Excellence Program that was established in 1995. With AEP, program requirements are even more challenging. The program incorporates comprehensive parts metrics, giving dealers the tools to create a foundation on which to build a solid aftermarket offering and strong parts and service teams.
“It’s been proven that applying best practices in aftermarket excellence can produce higher profitability, greater market share and stronger customer retention,” said Josh Landreman, senior manager product support, UniCarriers Americas. “AEP provides UniCarriers brand dealers with measurable tools to implement a variety of principles covering technical training, customer service and parts growth practices. UCA will continue to identify areas for improvement and this year will be no different. With the help of AEP, UCA will work with dealers to achieve success through sustainable, profitable growth.”
Dealers who exceled across all eight AEP categories were recognized for their efforts by achieving one of four award levels: Platinum, Gold, Silver and Bronze.
Aftermarket Excellence Award Winners 2014
Platinum level:
A.M. Davis, Midlothian, Va.*
Buffalo Material Handling, Buffalo, N.Y.
Carolina Material Handling, Greenville, S.C.*
CFE Equipment, Richmond, Va.
Darr, Houston, Texas
J.M. Equipment, Manteca, Calif.
New England Industrial Truck, Woburn, Mass.
Power Machinery, Bakersfield, Calif.
Quality Fork Lift, Shakopee, Minn.
Sunbelt Industrial, Dallas, Texas
Gold level:
Capital Equipment, Hartland, Wis.
Carolina Material Handling, Columbia, S.C.*
CFE Equipment Corp., Jessup, Md.
CFE Equipment Corp., Norfolk, Va.
Equipment Inc., Jackson, Miss.
Forklift Systems, Nashville, Tenn.
Galeria, Monterrey, Mexico*
J.M. Equipment, Fresno, Calif.
J.V. Equipment, Edinburg, Texas
K-Lift Service Company, Salinas, Calif.
Lift Solutions, Omaha, Neb.
Lift Truck Sales & Service, Knoxville, Tenn.
M&L Industries, Metairie, La.
MSB, Leon, Mexico*
National Lift, Memphis, Tenn.*
Nissan Forklift of Michigan, Grand Rapids, Mich.
North Coast Lift Truck, Mentor, Ohio*
Power Machinery, Oxnard, Calif.
Select Equipment, Buena Park, Calif.
Tri Lift, Greensboro, N.C.
Silver level:
DiNissan, Bogota, Colombia*
Liftec, South Plainfield, N.J.
Maquinanas, Lima, Peru*
Western Equip, Grand Rapids, Mich.*
Bronze level:
Arpac, Calgary, Canada*
B&H, Springfield, Mo.
Fork Lift of Minnesota, Minneapolis, Minn.
H&K, Coraopolis, Pa.*
J.M. Equipment, Sacramento, Calif.
Janssen, Santiago, Chile*
Lift Solutions, Denver, Colo.
Lift Solutions, Grand Island, Neb.
Lift Solutions, Sioux City, Iowa
Lift Solutions, Sioux Falls, S.D.
LPM Forklift Sales, Bethany, Okla.
Mobinsa, Chihuahua, Mexico*
Norlift of Oregon, Portland, Ore.
Southland Equipment, Columbia, S.C.*
Tampa Forklift, Tampa, Fla.
Union Machinery, Union, Mo.
*Indicates first-time participants in the Aftermarket Excellence Program that had not previously received honors in the Service Excellence Program.
“We’re proud of all our Aftermarket Excellence Award winners!” said Landreman. “We especially congratulate all 15 of our first-time participants in AEP that received an award for FY14.”
