A dedicated Dock & Door service and support team now serves the company’s entire five-state footprint
Carolina Handling, the exclusive Raymond Solutions and Support Center for North Carolina, South Carolina, Georgia, Alabama, and Florida’s central time zone, has launched a dedicated Dock & Door Service and Support Team that now serves the company’s entire territory.
This expansion reflects the company’s evolution from a forklift dealer to an intralogistics consultant and total solutions provider.
Carolina Handling’s dedicated Dock & Door team provides:
- Proactive maintenance to reduce downtime
- Four-hour guaranteed response time, with a current average of 1.1 hours
- Professionally trained technicians
- Fully stocked service trucks to minimize repair time and cost
- Safe, reliable installation and repair
- Access to top-quality equipment and solutions
“Our goal at Carolina Handling is to continue to grow in a manner that allows us to keep pace with our customers’ needs and provide an exceptional level of service. The decision to expand into a dedicated Dock & Door team has been largely driven by the requests of our customers across the Southeast as they are seeking a reliable partner to support this area of their facilities,” said Justin Benson, Vice President of Intralogistics Solutions at Carolina Handling.
The dedicated Dock & Door Service and Support Team supports a wide range of industries, including manufacturing, warehousing and distribution, food and beverage, cold storage, retail, automotive, and medical. The team’s product specialists understand the differences across industry types and provide recommendations tailored to a variety of applications.
Carolina Handling also recognizes that customers cannot wait days or even weeks for repairs or service, and the company has strategically placed technicians across its territory to support facilities quickly.
Dock and door equipment is a critical yet often overlooked component of warehouse operations. Failures in dock systems can quickly lead to downtime, safety risks, and supply chain disruptions.
During Scheduled Maintenance, technicians evaluate all aspects of the level, door, and retention device to ensure they are performing as intended. They are trained to spot excessive wear, misalignments, and other problems.
“Carolina Handling has been an industry leader in material handling equipment for 60 years, and we continue to search for new ways to provide top-tier service and equipment sales to our customer base. The Dock & Door expansion is just another example of how Carolina Handling goes to market as an integrator across all areas of intralogistics solutions,” Benson said.
