Mitsubishi Heavy Industries launches remote assistance Augmented Reality program

50% reduced downtime forecast for customers

The Corrugating Machinery Division of Mitsubishi Heavy Industries America launched its new Remote Assistance Augmented Reality Program as the latest enhancement to its industry-leading customer service support at CorrExpo (Booth #601, Colorado Convention Center, Denver, October 14-16). Mitsubishi Heavy Industries America (MHIA) is a leading supplier of Corrugating and Box Making machinery.

CorrExpo attendees can experience the new Remote Assistance Augmented Reality Program at Booth #601, which is forecast to reduce customer downtime by 50%.

The new Remote Assistance Augmented Reality Program is designed to allow plant managers, technicians, and engineers to quickly and efficiently share issues in real-time from their facilities, allowing MHIA technical support staff to see and resolve machine issues and assist in troubleshooting. The program allows MHIA technical experts to draw and annotate on their device, text on the screen, and capture pictures or video for future reference.

“The industry’s best customer service just got better and we’re excited to share this latest service enhancement with our customers across North America. Our commitment to our customers continues full speed ahead,” said Darrold Phillips, Vice President Service, MHIA Corrugating Machinery Division. “Through our intuitive app, we can see what the customer is seeing and more quickly resolve their challenges, speeding up recovery time and, frequently, eliminating the need for a time-consuming, on-site visit.”

The Remote Assistance Augmented Reality Program was developed in conjunction with SCOPE AR, a global provider in developing augmented reality solutions and products for industrial clients focused around field maintenance, manufacturing, and training.

Mitsubishi’s ‘Customer First’ ethos requires ongoing investments in technology and personnel.

The addition of its Remote Assistance Augmented Reality Program is the capstone to ongoing MHIA Corrugating Machinery Division investments in 2019, following a host of customer service staff promotions, personnel additions and promotions in its engineering and technical services areas.