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Welcome to the new normal. COVID-19 has left a legacy of communication obstacles that we never thought possible prior to
July 20, 2020
Welcome to the new normal. COVID-19 has left a legacy of communication obstacles that we never thought possible prior to
In this episode, I am joined by Dave Baiocchi who is the president and Owner of Resonant Dealer Services. Dave
This edition of MHW is all about safety. The aftermarket departments of the dealership are rife with safety concerns. There
When it comes to dealer “best practices”, administration and control of the warranty department is normally front and center on
I am writing this column on April 9th. It’s Tuesday, during one of the most painful and deadly weeks of
Since January, my articles have been reviewing the highlights and ideas presented at the 2019 MHEDA Rental and Used Equipment
Good, Cheap Pneumatics For the past three issues of MHW, we have been writing a series of articles based on
In this issue I want to discuss ideas for both budgeting and planning service department performance. The goal here is
I have just returned from the One-Day Dealer Conference held on September 19th in Rosemont IL. This month I’d like
Many dealers in our industry operate using a fiscal year that mirrors the calendar. If you are one of these
Everywhere I go I hear the same thing. “We need better communication”. I can’t think of one client that I
I hate discounts for one reason. I call it price gravity. Give a mouse a cookie, and soon enough he
What is the goal of your safety program? Most dealerships, large or small have been motivated to create some sort
It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to
As a dealer principle, I liked to think that the wages we paid our people provided enough motivation for them
So, how’s business? At the outset of 2019 all of the available data that I could find portended some economic
A few weeks of the new year are already behind us. For many dealerships across the country, January marks more
Happy New Year! I trust that the turning of the calendar portends hope and success for all of you. We
Let’s face it. Suppliers are a requisite part of our business. Without them, we have no product, no parts, no
This is the time of year when we turn our thoughts and efforts to trying to forecast what will happen