Parts
Farewell
For the past six years, I have had the distinct honor of writing for Material Handling Wholesaler. When I left
August 20, 2022
For the past six years, I have had the distinct honor of writing for Material Handling Wholesaler. When I left
The summer of 2022 is not really looking better than the Spring. the business climate is still tenuous as labor
The title of my column is the mantra of many aftermarket professionals in our industry. Nobody ever wants to get
As 2022 grinds toward the midway point conditions have not really been improving. The climate continues to be driven by
2022 is shaping up to be a year like none other in the recent past, as supply chain disruptions force
In December of 1980, I left college and got my first full-time job. We had just elected Ronald Reagan in
Much has been written in the past decade about the demographic shift from “boomers” to “millennials”. I was born in
Happy New Year! I am sure that everyone reading this is trusting that the new year will hold fresh opportunities
In my August 2021 column, I discussed the importance of deconstructing departmental silos in our dealerships. Silos, as we discussed,
Last month we discussed how the departments, or “profit centers” in our dealerships give rise to inter-departmental tension, and “silo-building”
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier
It always amazes me how as dealers, we all tend to organize ourselves the same way. I suppose I really
Last month we were discussing the finer points of the Service CX (customer experience). As I pointed out in the
The primary task in the distribution business is to care for the customer and meet their needs. This is an
When I got into this business 40 years ago, my first manager told me something that I am often reminded
One of the things I repeatedly see in the dealerships I visit is the disconnect that the dealer has with
As a full-time consultant, I get many opportunities to sit with dealer principals and their leadership teams and plot different
Let’s face it. We all are ready to bid goodbye to 2020. With the obvious exception of 2008-2009, this year
Last month, we spoke about the differences between equipment salespeople (ES), and customer service representatives (CSR’s). I explained that your
Now, more than ever, our industry is trying to leverage their existing assets, and get more production out of fewer