The Warehousing Education & Research Council (WERC) has published the 2023 DC Measures Annual Survey and Report and updated the findings in the Online Benchmarking Tool that helps companies measure and improve operational performance.

The DC Measures report captures 37 key operational metrics that are meaningful for warehouse and distribution center operations. The metrics are grouped into five balanced sets – customer, operations, financial, capacity/quality, and employee – plus the additional sets related to cash-to-cash cycle measurement.

For each metric, the report provides a definition and information about how to calculate it. Used from year to year and based on responses from a diverse network of warehousing, logistics, and distribution professionals, the metrics provide a strong base and consistent approach to reporting performance.

Introduction of ESG Metrics

For the first time, DC Measures surveyed the current application of environmental, social, and governance (ESG) frameworks in the warehousing and distribution industry. It has become clear that DC managers must begin to consider ESG in order to manage stakeholders. The report identifies simple steps companies can take to develop an ESG strategy.

Online Benchmarking Tool

In addition to the report, WERC has also updated the Online Benchmarking Tool. This digital resource hosts a compilation of all DC Measures data since 2013. It is designed to help practitioners, 3PLs, and consultants customize benchmarking data to meet internal evaluation needs at an unprecedented rate of speed.

A subscription to the benchmarking tool allows a full year of unlimited access to the data, which includes the full DC Measures library, data breakdown functionality, and saved report comparisons. Visit werc.org/metrics to learn more about the Online Benchmarking Tool and the 2023 DC Measures Annual Survey and Report.