UniCarriers Americas Corporation (UCA) has announced the winners of its Aftermarket Excellence Program (AEP) Awards, for the past fiscal year, ending March 31, 2018. The AEP is designed to recognize UniCarriers dealers who have achieved excellent performance in aftermarket parts and service. In 2017, seven new dealers attained platinum level, the AEP’s highest honor.
The AEP challenges UCA dealers to excel in performance standards across eight categories, including business planning, employee training, factory support and customer satisfaction. Each category has a maximum point value that dealers can earn in order to reach four possible award levels: Bronze, Silver, Gold or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, stronger customer retention, and in-turn, greater and sustained profitability.
The program was first established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices. In 2014, UCA enhanced the program as the AEP to include parts operation metrics, allowing for a more comprehensive aftermarket program.
“We want to set our dealers up for success, and the AEP was created with that goal in mind,” said Kevin Fick, Director of Aftermarket Sales for UniCarriers Americas Corporation. “All of the award winners have demonstrated they are prepared to go above and beyond to achieve exceptional performance across multiple principles, which provides an opportunity for sustainable and profitable growth.”
The following dealers are recipients of the 2017 Aftermarket Excellence Program awards:
Platinum Level:
- A.D. Lift Truck, St, Louis, MO USA
- A.M. Davis, Inc., Midlothian, VA USA
- Buffalo Materials Handling, Depew, NY USA (First time Platinum winner)
- Capital Equipment, Hartland, WI USA (First time Platinum winner)
- Carolina Material Handling Services, Ladson, NC UCA (First time Platinum winner)
- CFE Equipment Corporation, Norfolk, VA USA
- CFE Equipment Corporation, Jessup, VA USA
- Darr Equipment, LP Houston, TX USA
- Forklift Systems, Inc., Birmingham, AL USA (First time Platinum winner)
- Forklift Systems, Inc., Nashville, TN USA (First time Platinum winner)
- Forklifts of Minnesota, Bloomington, MN USA
- H & K Equipment, Inc., Coraopolis, PA USA
- Hodge Material Handling, Dubuque, IA USA (First time Platinum winner)
- M. Equipment Co., Inc., Fresno, CA USA
- Lift Solutions, Inc., Grand Island, NE
- Lift Solutions, Inc., Sioux City, IA USA
- Lift Solutions, Inc., Sioux Falls, SD USA
- Lift Solutions, Inc., Aurora, CO USA
- M & L Industries LLC, Metairie, LA USA
- Montacargas Galeria S.A. de C.V., San Nicolas de los Garza, Nuevo Leon, Mexico
- National Lift LLC, Memphis, TN USA
- Piedmont Forklift Handling, Statesville, NC USA
- Quality Forklift Sales and Service, Shakopee, MN USA (First time Platinum winner)
- Select Equipment Sales, Inc., Buena Park, CA USA
- Sunbelt Industrial Trucks, Dallas, TX USA
- Union Machinery, Union, MO USA
- Vegusa Maquinaria, Leon, Guanajuato, Mexico
Gold Level:
- Carolina Material Handling Services, Columbia, SC USA
- Carolina Material Handling Services, Duncan, SC USA
- CFE Equipment Corporation, Richmond, VA USA
- Florida Forklift, Inc., Tampa, FL USA
- Global Equipment S.A. de C.V. Tlacateco, Tepotzotlan, Mexico
- Lift Solutions, Inc., Omaha, NE USA
- Lift Truck Sales & Service, Inc., Knoxville, TN USA
- Power Machinery Center, Bakersfield, CA USA
- Power Machinery Center, Oxnard, CA USA
- Montacargas y Baterias Industriales S.A. de C.V., Chihuahua, Mexico
- Trinidad Import & Export Co. Ltd, Arima, Trinidad
- Tri-Lift, NC, Greensboro, NC USA
Silver Level:
- Mid Atlantic Industrial Equipment, York, PA USA
- Morrison Industrial Equipment Co., Grand Rapids, MI USA
Bronze Level:
- DM Industrial, Veracruz, Mexico
- Quantum Lift, Inc., Warren, MI USA
“All of these dealers contribute to our continued success, and we congratulate them on their outstanding achievements,” Fick added.
