The Quest for Quality Awards are the gold standard for customer satisfaction and performance excellence for carriers, ports, and logistics providers worldwide.
Logistics Management’s (LM) Annual Quest for Quality Awards are the culmination of a six-month research project conducted by Peerless Research Group (PRG). For four decades, LM’s Quest for Quality Awards have been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. Learn more.
“Now in its 40th year, the Quest for Quality Awards program continues to stand out in the industry for the simple fact that it’s not a popularity contest,” said Michael Levans, group editorial director of Peerless Media’s Supply Chain Group. “Instead, this annual survey of LM readers is by invitation only, ensuring that all participants are qualified shippers that use the services of these carriers and service providers on a regular basis around the clock and around the world.”
“Indeed, here in 2023, we’re seeing some of the well-publicized supply chain congestion ease,” added Levans. “However, as our latest Quest for Quality results show, the improved collaboration between shippers and their carrier and services partners over the past year have only helped them to prepare for whatever supply chain disruption may be around the bend—an indication that more resilient logistics operations have been created to meet future challenges.”
About the Quest for Quality Awards
To determine the “best of the best,” LM readers—logistics, transportation, and supply chain decision makers—rate carriers, third-party logistics (3PL) service providers and U.S. port operators strictly on the basis of service quality.
One of the most notable elements about the Quest for Quality Awards is that it calls these shippers to vote in the genre of services in which they are customers; therefore, they vote for the providers that they believe have best delivered on quality service in specific niches.
This year, LM had 3,512 ballots cast from logistics and supply chain decision makers resulting in 142 transportation and logistics services providers that earned Quest for Quality gold.
