Parts
The new Aftermarket Playbook
Why the future of dealership growth depends on owning the entire customer lifecycle Walk through any dealership today, and you
June 18, 2026
Why the future of dealership growth depends on owning the entire customer lifecycle Walk through any dealership today, and you
It is hard to believe we’re almost halfway through 2026. As I look back on the conversations with customers, industry
The first quarter of the year always brings a flurry of industry activity. Conferences, trade shows, and association meetings seem
They say April showers bring May flowers. In the material handling world, spring conference season often brings the same result:
Ask most service managers why they lose jobs today, and the first answer is usually price. Labor rates are higher
Another January is here, bringing that familiar mix of optimism and reality that comes with starting a new year. Happy
In 2025, the lines between manufacturer and dealer have never been blurrier or more critical. With some OEMs now owning
Football season is here, making it the perfect time to revisit one of my favorite themes: getting back to basics.
An often common challenge for lift truck dealerships today is the invisible wall that can form between departments. Even when
Most forklift dealerships today have leaped into mobile field service tools. Technicians are equipped with tablets, job notes are submitted
When most forklift dealerships evaluate the success of their aftermarket departments and functions, they focus on the usual Key Performance
Back in March of this year, after attending and exhibiting at this year’s record-breaking ProMat Show in Chicago, one thing
Each June, National Forklift Safety Month serves as a valuable reminder of how critical safety is to the material handling
In one of my early editions, I discussed the hidden costs of variability in the supply chain. This is always
As we enter the second quarter of 2025, the material handling industry continues to see the trend toward electrification and
As we enter the second quarter of 2025, the material handling industry continues to see the trend toward electrification and
The parts department is often referred to as the backbone of a dealership. It provides essential support to the service
Another January is upon us, and with it comes the opportunity to reflect on the year behind us and set
As another December has arrived and 2024 winds down, you may be reflecting on a year filled with growth, innovation,
Forklifts are essential to the efficiency of warehouse operations, often moving heavy loads and navigating through narrow aisles. However, operating