TVH announces new VP of Sales-Americas
TVH Americas, a global provider of quality replacement parts and accessories for the material handling, industrial, and construction equipment industries, announced that Carnelius Cruz will be the new Vice President of Sales – Americas. Cruz will be responsible for the USA, Canada, and Mexico as well as the Latin America markets. The overall customer experience remains the top priority during Cruz’s integration along with...
Service and part departments need to track their KPIs to achieve growth
As we are well into the first quarter of 2024, the subject of labor shortages continues to be a trend across our industry. Dealers that I talk to stress that the growth of their service and parts departments’ revenue continues to be impacted by the shortage of skilled forklift technicians. The topic of attracting, hiring, and retaining technicians continues to be a hot topic, however, in this month’s column, I will focus on...
Motion names new SVP Strategy and Markets
Motion Industries, Inc., a distributor of maintenance, repair and operation replacement parts, and a premier provider of industrial technology solutions, named Chris Cleland to Senior Vice President of Strategy & Markets, effective immediately. Mr. Cleland’s career spans over 25 years in consulting, strategy, marketing, branding, e-commerce, business development, and transformation. In his previous role as Principal Consultant at...
Elevate customer service in the parts department
Can you believe we’re already in January? Cheers to the New Year! I hope as you read this, your business and personal successes were prosperous in 2023 and you are entering the new year with enthusiasm for everything 2024 has in store. With that, let’s delve into the topic of customer service at the dealership—a subject consistently at the forefront of discussions among industry professionals. Customer service training...
Smart Vision Lights launches JWL225-DO Lightgistics Machine Vision Light with hidden strobe technology
Smart Vision Lights (SVL) launched the JWL225-DO Lightgistics series light, which combines a linear light footprint with ring light functionality to deliver brighter, fast lighting at working distances of up to 2,000 mm. The light features Hidden Strobe technology, which enables the use of powerful LED strobing without annoying and potentially hazardous flashes. With Hidden Strobe technology, LEDs internally self-trigger thousands of...
CLARK Material Handling Company announces appointment of Jerry Dolan as Aftermarket Regional Sales Manager
CLARK Material Handling Company has announced the appointment of Jerry Dolan as Aftermarket Regional Sales Manager for CLARK North America. Mr. Dolan will report to Charlie Chwasz, North American Aftermarket Sales Manager. In this role, Mr. Dolan will support the CLARK dealer network on the aftermarket side, assisting dealers as they grow their parts and service departments. Mr. Dolan has over 25 years of experience in the material...
Manufacturers and Dealers will have to make hard decisions in 2024
December has arrived and as we close the books on another great year, there is again uncertainty for what is to come in 2024. At the end of last year, I wrote that most likely your business strategies for 2023 might have included contemplating aspects such as consolidation and engaging in merger and acquisition endeavors as this was indeed a noteworthy trend highlighted by MHEDA for 2023. The growing significance of business...
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