2019 awaits!
This is the time of year when we turn our thoughts and efforts to trying to forecast what will happen
October 20, 2018
This is the time of year when we turn our thoughts and efforts to trying to forecast what will happen
Since March 15th, 1999 OSHA has done their best to complicate life for the forklift consumer. Not that their best
Challenges that affect our business consist of three basic elements. Things you have no control over, things you have limited
We have talked at length this year about how to communicate with customers. Our visual, verbal and in-person contacts with
Three months ago, I started a multi-part series about how “details matter” in our current business environment. As I have
Two months ago, I started a multi-part series about how “details matter” in our current business environment. A dealership’s image
In February I started a multi-part series about how “Details Matter” in our current business environment. The image that customers
With all of the things there are to do in the business day it is inevitable that something always gets
“If you don’t make a total commitment to whatever you’re doing, then you start looking to bail out the first
If your fiscal year runs concurrent with the calendar (Jan-Dec), then this is usually the time of year when the
“Surround yourself with the best people you can find, delegate authority and don’t interfere as long as the policy you’ve
A leader is best when people barely know he exists, not so good when people obey and acclaim him, worse
Everyone that operates a dealership understands that mistakes are costly. This is why we invest so much time and effort
“When people talk, listen completely. Most people never listen.” Ernest Hemingway (1899-1961) Listening is a developed skill. Rarely have I seen
Back in March, I wrote a column on measurements, and we discussed how important they were especially when treading through
Last month I wrote a column on measurements, and we discussed how important they were especially when treading through difficult
One of my favorite quotes from the late Peter Drucker is “You cannot manage what you do not measure.” There
At the beginning of every year most companies take an assessment of their progress over the preceding 12 months, and
When this issue is published, we will be closing the books on 2016, and heading into a brand new year.
In my search for inspiration I many times turn to the quotes of legendary sports figures and coaches. My observation