Are your parts and service managers “Long-term relationship builders”?
It is hard to believe we’re already well past the first half of 2024! Time is flying, and I hope everyone is hitting their sales, customer experience, and satisfaction goals. As we progress into the latter part of the year, it’s important to take a moment to reflect on our accomplishments, reassess our strategies, and gear up for the challenges ahead. This month’s edition let’s explore the topic of managing customer...
Using listening to increase presence and evolve your leadership
Being present in today’s world is more difficult than ever. Everyone is constantly bombarded by emails, text messages, social media, news, advertisements, and other distractions. A lack of presence, especially in leadership, can often lead to poor communication, a lack of rapport with those around you, and volatility, uncertainty, confusion, and ambiguity in the workplace. One of the easiest ways to solve this problem is to understand...
How Self-Nurturing Therapy can make you a better leader Seven steps to practice now
Navigating leadership brings a unique set of challenges and opportunities. A young executive, Sarah, faced complaints from her team, who described her as dismissive and devaluing. She was initially blindsided and defensive, yet, as do excellent leaders, she focused on improvement–learning that how leaders make people feel is essential to retention, culture, and ultimately profit. As frontrunners in your field, you know strategies to...
How to choose the best battery system for your forklift
Material-handling electric vehicles use two types of batteries: lithium-ion (Li-ion) and lead-acid batteries. The main deciding factors when choosing the right battery for your forklift are maintenance, price, efficiency, sustainability, application, and TCO (total cost of ownership). With so many options available, choosing the best lithium-ion system for a forklift can be a challenge. Here’s a comprehensive guide to help you...
Empowering material handling productivity with forklift battery chargers
Forklift battery chargers are essential for ensuring the top performance and longevity of lithium batteries. Understanding how to use and maintain these chargers can help you maximize battery efficiency and reduce operational downtime. Charge with Forklift Battery Chargers When the battery level drops below a certain threshold, an alert will prompt charging. It’s then time to drive to the charging area, switch off the forklift, and...
Future proof your supply chain: Embracing Automation and AI
Supply chain leaders are turning to automation and AI to enhance operational efficiency, reduce costs, and elevate the customer experience Automation in both process and physical forms has been around dating back as far as the Industrial Revolution. However, it wasn’t until the 1980s that automation began to emerge in supply chains. Back then, warehouse automation—such as automated storage and retrieval systems (ASRS), sortation...
Dealers: It’s time to up your Aftermarket strategy, not overlook it
During my recent travels and meetings with industry colleagues, dealers, and OEMs, many discussions took place exploring the dynamics and progress of the first half of this calendar year. A significant takeaway from these discussions is while the intense competition for talented workforce and skilled labor continues to be a trend in our industry, there is also a notable influx of new talent stepping into crucial roles within these...
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