AAR Reports Rail Traffic for week ending March 18, 2023
The Association of American Railroads (AAR) has reported U.S. rail traffic for the week ending March 18, 2023. For this week, total U.S. weekly rail traffic was 453,500 carloads and intermodal units, down 9.4 percent compared with the same week last year. Total carloads for the week ending March 18 were 227,454 carloads, down 2.7 percent compared with the same week in 2022, while U.S. weekly intermodal volume was 226,046 containers and trailers, down 15.2 percent compared to 2022. Three of the 10 carload commodity groups posted an increase compared with the same week in 2022. They were coal, up 2,886 carloads, to 67,912; motor vehicles and parts, up 1,150 carloads, to 15,091; and metallic ores and metals, up 378 carloads, to 20,534. Commodity groups that posted a decrease compared with the same week in 2022 included grain, down 4,439 carloads, to 18,743; chemicals, down 1,993 carloads, to 32,175; and nonmetallic minerals, down 1,890 carloads, to 29,265. For the first 11 weeks of 2023, U.S. railroads reported a cumulative volume of 2,523,553 carloads, down 0.3 percent from the same point last year; and 2,556,114 intermodal units, down 9.6 percent from last year. Total combined U.S. traffic for the first 11 weeks of 2023 was 5,079,667 carloads and intermodal units, a decrease of 5.2 percent compared to last year. North American rail volume for the week ending March 18, 2023, on 12 reporting U.S., Canadian, and Mexican railroads totaled 328,408 carloads, up 0.0 percent compared with the same week last year, and 300,200 intermodal units, down 13.5 percent compared with last year. Total combined weekly rail traffic in North America was 628,608 carloads and intermodal units, down 6.9 percent. North American rail volume for the first 11 weeks of 2023 was 7,013,479 carloads and intermodal units, down 3.3 percent compared with 2022. Canadian railroads reported 78,381 carloads for the week, up 6.7 percent, and 59,280 intermodal units, down 9.3 percent compared with the same week in 2022. For the first 11 weeks of 2023, Canadian railroads reported a cumulative rail traffic volume of 1,527,311 carloads, containers and trailers, up 2.7 percent. Mexican railroads reported 22,573 carloads for the week, up 7.4 percent compared with the same week last year, and 14,874 intermodal units, down 0.1 percent. Cumulative volume on Mexican railroads for the first 11 weeks of 2023 was 406,501 carloads and intermodal containers and trailers, up 0.6 percent from the same point last year. To view the weekly rail traffic charts, click here.
MHS Lift, Inc. named Top 10 Dealer with 2022 UniCarriers Premier Club Award
MHS Lift, Inc., a provider of warehousing and distribution solutions across North America, has received the 2022 UniCarriers Premier Club Award. The UniCarriers Premier Club Award is given annually to the Top 10 UniCarriers dealers throughout the Americas. “To be highly ranked amongst hundreds of dealers from around the world is an honor,” said Brett Levin, co-president, MHS Lift. “As a rapidly growing company in this ever-evolving industry, it’s rewarding to see our hard work recognized.” Recipients of the 2022 UniCarriers Premier Club Award were evaluated based on six categories – new equipment sales, market penetration, aftermarket parts sales, service expertise, overall performance, and professionalism. This is MHS Lift’s fourth UniCarriers Premier Club Award in four years (2019, 2020, 2021, 2022). “Receiving this prestigious award for the fourth consecutive year speaks volumes to the dedication of the MHS Lift team and the solid relationships that they’ve built with our customers,” said Andy Levin, co-president, MHS Lift. “I’m so proud of our employees who continue to exceed expectations and go above and beyond every day.”
AutoStore introduces enhanced workstations to global market
FusionPort™ and FusionPort Staging™ can handle up to 550 Bins per hour and feature improved ergonomics for greater productivity AutoStore™, the robotic technology company, announced the arrival of two new workstations that prioritize operational efficiency, operator productivity, and ergonomics: FusionPort™ and FusionPort Staging™. The workstations offer advanced integration capabilities to accommodate various automation technology solutions and are available worldwide from April 12. Designed with the well-being of warehouse operators in mind, FusionPort maximizes employee performance by presenting two tilted order-picking Bin openings and visual picking aids. These features reduce the repetitive movements operators face as they manually transfer inventory from one location to another while streamlining order picking by providing visual cues with a pick-to-light system for easy item identification. The station additionally includes an enhanced safety hatch that makes the Bins accessible only when the Port is ready for picking. “Businesses today need to optimize their picking process if they are to meet evolving customer demands, but in order to achieve this, warehouses must be equipped with the tools that will enable their employees to work productively and safely,” said Carlos Fernandez, Chief Product Officer at AutoStore. “This is why we’re excited to offer FusionPort and FusionPort Staging, which will enable businesses to best serve their staff while leveraging the world-class technology that AutoStore is known for.” AutoStore developed FusionPort Staging based on an in-depth understanding of the space constraints that warehouses face by storing inventory in staging areas. The workstation consolidates order picking and staging to a single Port, allowing businesses to streamline operations and reduce real estate and costs by decreasing the space required for staging. Similar to the FusionPort, the workstation also features visual picking aids and a safety hatch. FusionPort Staging comes pre-assembled for easy installation and allows organizations to store consolidated orders dust-free. Both workstations feature a compact exterior design for greater flexibility when integrating with additional automation technology, with FusionPort Staging offering up to four times more storage capacity for existing warehouse footprints. During ProMat, the leading trade show for the manufacturing and supply chain industry, AutoStore will be running demonstrations at booth N7500 of its R5 Robots, the PickUpPort, and the recently announced FusionPort. ProMat will take place March 20–23 in Chicago.
Doosan Bobcat showcases future forklift branding and hydrogen fuel cell forklift at ProMat 2023
Doosan Industrial Vehicle transitioning into Bobcat brand portfolio in 2024 Doosan Bobcat, Inc. is highlighting the future of its material handling equipment lineup at ProMat 2023 in Chicago, March 20-23. The Doosan Industrial Vehicle (DIV) booth #S3559 will showcase a number of current forklift model families, and the space will also highlight its future branding with multiple machines displayed in Bobcat trade dress. Recently, Doosan Bobcat announced its Doosan Industrial Vehicle, Doosan Portable Power and Doosan Industrial Air brands would transition to become part of the Bobcat product portfolio. Bobcat, a global compact equipment, innovation and worksite solutions brand, has a proud legacy of innovation and a reputation based on delivering smart solutions to customers’ toughest challenges. The company’s ProMat booth showcases nine forklift models with load capacities ranging from 3,000 to 15,500 lbs. Exhibited in current Doosan Industrial Vehicle branding: GC25S-9 Internal Combustion Cushion Tire Forklift 5,000-pound load model; 3,000 to 12,000-pound model range G25E-7 Internal Combustion Pneumatic Forklift Truck 5,000-pound load model; 3,000 to 15,500-pound model range B20SU-9 Cushion Electric Stand-up Rider 4,000-pound load model; 3,000 to 4,000-pound model range BER30S-9 Walkie Rider Pallet Truck 6,000-pound load model; 6,000 to 8,000-pound model range Exhibited in future Bobcat trade dress: D25S-9 Internal Combustion Pneumatic Diesel Forklift 5,000-pound load model; 4,000 to 7,000-pound model range D70S-9 Internal Combustion Pneumatic Diesel Forklift 15,500-pound load model; 13,500 to 20,000-pound model range BOP15S-9 Electric Order Picker 3,000-pound capacity BR20SP-7P Electric Pantograph Reach Truck 4,000-pound load model; 3,500 to 4,000-pound model range NEW: B30X-7 Hydrogen Fuel Cell Concept Forklift 6,000-pound load model; 5,000 to 7,000-pound model range Another booth highlight is the company’s newest hydrogen fuel cell-powered forklift concept. The forklift will be developed under the Bobcat product portfolio as part of the transition of DIV products into the Bobcat trade dress. The forklift was initially announced as a research and development project in 2022 by Doosan Bobcat. “As a company, we are evolving in bold ways to meet our customers’ toughest challenges by offering innovative solutions for a more sustainable future,” said Scott Park, Doosan Bobcat CEO and vice chairman. “Alternative-energy products—such as hydrogen or electric—give customers options, while also leading the way toward a more sustainable future and greener tomorrow.” Hydrogen fuel cell forklifts offer longer operating times and faster refueling, making them ideal for applications that require extended use and quick refueling turnaround. For warehouses operating multiple shifts, the hydrogen fuel cell forklift is a viable option to reduce carbon footprint while still meeting the operational needs to run longer hours with no charging required. The hydrogen fuel cell forklift concept machine is initially being developed as a Class 1 forklift model, but the technology has opportunity across various forklift model offerings and classes. A hydrogen fuel-cell-powered forklift and a battery-powered forklift differ in several ways, including the source of power, operating time, and refueling/recharging time. Source of power: An electric forklift runs on a battery that stores electrical energy. A hydrogen fuel cell forklift, on the other hand, uses a hydrogen fuel cell to produce electricity through a chemical reaction between hydrogen and oxygen, providing a longer operating time. Refueling/recharging time: Battery-powered forklifts need to be recharged after a period of work. Charging can take many hours; time for the battery to cool is also recommended. Hydrogen fuel cell forklifts do not have the same constraints. The fuel cell can be refueled in three minutes or less, allowing for less downtime. Once refueled, the fuel-cell-powered forklift can return to work immediately, without delay. Operating time: Hydrogen-fuel-cell-powered forklifts can run longer at a higher steady voltage than battery-powered forklifts. Longer run times improve labor efficiency, and higher voltage improves labor productivity. The hydrogen fuel cell forklift is a joint venture development between Doosan Bobcat, SK E&S and Plug (formerly Plug Power). Bobcat-branded material handling equipment will be available to customers in select markets at a later date, with more information on timelines forthcoming. To see the exciting forklift advancements and future Bobcat-branded material handling offerings, please visit booth #S3559 at ProMat 2023. Doosan Bobcat will additionally exhibit its material handling and forklift equipment during LogiMAT in Germany, April 25-27.
Technology forced changes
Technology changes have been talked about for the last ten years and probably more. Many of you have adopted newer technology by investing in new operating systems, CRM systems, marketing systems, and many apps to improve communication with customers, employees, and OEM personnel. And some of you have only made minor changes because of the cost involved and the lack of OEM suggestions that you do so. And some of you are just “thinking” about changes because you lack the internal talent and professional relationships to help lead the way. Quite frankly, this spread in the way management moves their company forward, where some dive in and move the bar upward, and others just keep juggling the issue until they MUST adapt to the norm, while others just wind up so far behind the curve that they just as well pass the torch on to a new owner with the means to play “catch-up”, and hopefully generate a profit on their investment. Unfortunately, these three levels of change management seem to be the norm. And now there is 2023. And starting in 2023 there will be changes for just about 100% of equipment dealers that will take place whether dealers like it or not. You will either make the changes or stand to lose your business. The reasons for these changes are a result of inflation, interest rates, and a need to provide “green” products and services. Put them all together into your planning file and shake it up and I am sure you will find that changes WILL be made if you hope to stay in business. Just to give you a little background of what is in store for the industry I suggest you go to U-Tube and find WEALTHION LUCKY LOPEZ. Wealthion is a site that provides quality speakers that deal with economic issues as well as specific industry discussions. In this case, Mr. Lopez is a car industry nut who not only loves cars but the industry as well. He owns dealerships, invests in car loan papers, spends a lot of time at auction houses, and studies new and used auto transactions to the point where he can pretty much foresee where things are going into 2023 and beyond. And after you listen to his comments you have to basically agree because it all ties together. I have to warn you that this is a 51-minute discussion, but worth every minute of your time. I have watched it three times and can’t stop thinking about it. No, I am not going to tell you what Mr. Lopez’s final conclusions suggest. All I will say is that car dealers had the best years of their lives in the last couple of years. Made tons of money. When discussing the lift truck dealer business, we always wind up saying that what happens in the auto dealer business is sure to find its way into the lift truck business. Sometimes these changes are positive and sometimes they are not. But no matter what, both sides share the issues we all do such as inflation, interest rates, lack of personnel, lack of inventory, and fears related to a “recession” that will turn everything upside down. But the biggest issue every OEM and Dealer in the world had to deal with is the potential switch of the product line into EV. EV will change your entire business model, revenue streams, and costs while trying to figure out how to manage owned gas or diesel units, new units you overpaid for, and used units that everyone wants to buy (for now) when you have shortfalls in your rental fleet. The way I see it transitioning to a high percentage of EV sales and rental assets will be an expensive proposition for most dealers. BUT NOT FOR THE LIFT TRUCK BUSINESS. Making a change to primarily EV from gas or diesel units will be a killer needing a lot of capital to reach the other side. Lift truck dealers do not have that issue at the same level as other dealers do. You are already in the battery business with the ability to make a switch to lithium batteries that puts you over the hump. Well, how about that? Are you now thinking you are in the clear because of the battery advantage? Maybe not. All the equipment industry material I read leads me to believe that rental activity is going to increase because users do not want to deal with the “high cost” equipment, interest rates, personnel issues, and let’s not forget fixed costs and bank covenant issues. And, guess what, they don’t have to because they will let you keep the headaches. Rent they will do. Buying at this time is not high on the list. And don’t be surprised if customers prefer to rent as opposed to a long-term lease, or ask to pay for hourly usage of the units you have on their floor. A flat rate to cover the cost of ownership and a second rate to cover the cost to operate. It may be that the OEM-Dealer agreements we are used to are about to change. There seems to be a number of OEMs buying other OEMs. There is also a strong consolidation taking place in the equipment rental industry. Companies are looking to expand their rental programs promoting units where dealer networks are not part of the program. In Europe, dealers are becoming service centers for various brands that no longer sell through dealer networks. They sell directly to end users as well as rental companies. Maybe in the US lift truck dealers do not have to worry about the auto industry, but maybe they do have to think about what is taking place in Europe. Make sure you closely review the TM Capital 2023 Equipment Rental and Dealer Report that Dean sent out. About the Columnist: Garry Bartecki is a CPA MBA with GB Financial Services LLC and a Wholesaler columnist since August 1993.
New Industrial Manufacturing downward trend continues with 110 planned Capital Projects for February 2023
IMI SalesLeads has announced the February 2023 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction, and significant equipment modernization projects. Research confirms 110 new projects in February as compared to 130 in January in the Industrial Manufacturing sector. The following are selected highlights on new Industrial Manufacturing industry construction news. Industrial Manufacturing – By Project Type Manufacturing/Production Facilities – 98 New Projects Distribution and Industrial Warehouse – 71 New Projects Industrial Manufacturing – By Project Scope/Activity New Construction – 34 New Projects Expansion – 38 New Projects Renovations/Equipment Upgrades – 41 New Projects Plant Closings – 14 New Projects Industrial Manufacturing – By Project Location (Top 10 States) California – 10 Ohio – 8 Indiana – 8 Michigan – 7 Texas – 7 Georgia – 6 North Carolina – 5 Tennessee – 5 Alabama – 4 New York – 4 Largest Planned Project During the month of February, our research team identified 12 new Industrial Manufacturing facility construction projects with an estimated value of $100 million or more. The largest project is owned by Texas Instruments Inc., which is planning to invest $11 billion in the construction of a manufacturing facility in LEHI, UT. They are currently seeking approval for the project. Construction is expected to begin in Fall 2023, with completion slated for early 2026. Top 10 Tracked Industrial Manufacturing Projects KANSAS: A defense contractor is planning to invest $2 billion for the construction of a 235,000 S.F. computer chip manufacturing facility in BURLINGTON, KS. They are currently seeking approval for the project. COLORADO: Semiconductor mfr. is planning to invest $880 million for the expansion of its manufacturing facility in COLORADO SPRINGS, CO. They have recently received approval for the project. NEW YORK: Wind turbine mfr. is planning to invest $500 million in the construction of a manufacturing facility in COEYMANS, NY. They are currently seeking approval for the project. SOUTH CAROLINA: Semiconductor mfr. is planning to invest $443 million for the renovation and equipment upgrades on a 300,000 S.F. manufacturing and office facility at 1800 Overview Dr. in ROCK HILL, SC. They have recently received approval for the project. They will relocate their headquarter operations upon completion in Fall 2023. UTAH: Consumer goods mfr. is planning to invest $400 million for the expansion of its paper product manufacturing facility in CORINNE, UT. They have recently received approval for the project. GEORGIA: Auto body parts mfr. is planning to invest $300 million in the construction of a manufacturing facility in RINCON, GA. They are currently seeking approval for the project. Completion is slated for 2025. IOWA: Industrial valve mfr. is planning to invest $75 million for a 36,000 S.F. expansion and equipment upgrades on their manufacturing facility in OSKALOOSA, IA. They have recently received approval for the project. MINNESOTA: Fluid control equipment mfr. is planning to invest $43 million for a 176,000 S.F. expansion of their manufacturing facility in ANOKA, MN. They are currently seeking approval for the project. Construction is expected to start in the Summer of 2023, with completion slated for late 2024. NORTH CAROLINA: EV charging station mfr. is planning to invest $41 million for the construction of a manufacturing facility in DURHAM, NC. They have recently received approval for the project. TENNESSEE: Water heater mfr. is planning to invest $30 million for the expansion of its manufacturing facility in LEBANON, TN. They are currently seeking approval for the project. About IMI SalesLeads, Inc. Since 1959, IMI SalesLeads, based in Jacksonville, FL is a leader in delivering industrial capital project intelligence and prospecting services for sales and marketing teams to ensure a predictable and scalable pipeline. Our Industrial Market Intelligence, IMI identifies timely insights on companies planning significant capital investments such as new construction, expansion, relocation, equipment modernization, and plant closings in industrial facilities. The Outsourced Prospecting Services, an extension to your sales team, is designed to drive growth with qualified meetings and appointments for your internal sales team. Visit us at salesleadsinc.com.
Delgado named Port’s Tenant Services Director
The Long Beach Board of Harbor Commissioners has approved the appointment of Rafael Delgado as Director of Tenant Services and Operations to lead the division that ensures good working relationships with Port tenants and other supply chain partners. Delgado moves into the role after working as Manager of Tenant Services since September 2019. The Tenant Services Division provides customer service, operations support, and efficiency enhancements to terminal leaseholders, ocean carriers, cargo owners, and other supply chain partners so that they may operate their facilities and conduct their operations optimally and in compliance with leases and tariffs. Delgado joined the Port of Long Beach in 2006 as a temporary employee. He has served in a variety of roles as a division secretary for the former Trade Development Division, as an administrative analyst, and as Chief Wharfinger from 2013 to 2019. Before he came to the Port, he was a logistics manager for Lakeshore Learning Materials in Carson. Delgado earned a bachelor’s degree in business administration at California State University, Long Beach. The Port of Long Beach is one of the world’s premier seaports, a gateway for trans-Pacific trade, and a trailblazer in goods movement and environmental stewardship. With 175 shipping lines connecting Long Beach to 217 seaports, the Port handles $200 billion in trade annually, supporting more than 575,000 Southern California jobs.
Customer complaints breed sales if you handle them correctly
The customer is always right. Except when they are wrong, which is most of the time. In sales right and wrong don’t matter. Keeping the customer satisfied and happy is what matters. What’s the best method of handling the dreaded CUSTOMER COMPLAINT? Try The Personal Touch Method. Here is a formula I have developed and used over and over. To institute this method, you must first and foremost TAKE RESPONSIBILITY even if the fault isn’t yours, or you won’t be the one who handles it. The customer doesn’t care. He’s pissed. He just wants you to handle it. Now. Here are 15 Steps to Taking Responsibility when Dealing with Unhappy or Dissatisfied Customers. Not only does this method work, but it provides for self-analysis at the end to prevent the same problem from occurring again. All 15 steps must be used, or the loss of a customer will result. Agree with them at first. (Never argue) Tell them you understand how they feel. Empathize with them. (Site a similar situation, tell them that it makes you mad too, and tell them a similar thing happened to you) Listen all the way out. Make sure the customer has told you everything. Don’t interrupt. Ask questions. Confirm that all is out and that they have said all they want or need to say. Be an ambassador for your company. Tell the customer you will personally handle it. Don’t blame others. Admit you (and or the company) were wrong. Don’t pass the buck. It’s not my job, I thought he said…, she’s not here right now, & someone else handles that, are words that are never applicable or acceptable to the customer. Respond When something is wrong, people want (and expect) it to be fixed immediately. The customer wants it perfect. Find some common ground other than the problem. Try to establish some rapport. Use humor if possible. Making people laugh puts them at ease. Figure out, communicate, and agree upon a solution or resolution. Confirm it (in writing if necessary). Do it! Make a follow-up call after the situation is resolved. Get a review if you can. Resolving a problem in a favorable and positive way strengthens respect, builds character, and establishes a solid base for long-term relationships. Tell the customer you would appreciate a sentence or two about how the situation was resolved. What have I learned and/or what can I do to prevent this situation from happening again? Do I need to make changes? It is important to be aware of some practical realities when trying to accomplish the task of satisfying the customer. They are: The customer knows exactly how they want it, or exactly what they want, but maybe a lousy communicator and not tell you completely, or tell you in a way that is difficult to understand. Remember you’re the customer elsewhere and think of how you expect service when you’re the customer. Every customer thinks they’re the only one you’ve got… treat them that way. Make the customer feel important. The customer is human and has problems just like we do. The customer expects service at the flip of a switch. It all boils down to you. The customer’s perception is reality. How big a deal is it to try to give them what they want? Customers talk to their associates, friends, and neighbors. Here is the number of people they will talk to based on how well you handle their complaint: 3 if you do a good job 10 if you do a great job 25 if you do a bad job 50 if you do a really bad job and you will be on the 6:00 news if you do a horrible job (Action9). When you satisfy an unhappy or dissatisfied customer, and you can get them to write you a review telling you they’re happy and satisfied now, I’d say you have a solid shot at a long-term relationship. If the problem is left unresolved, the customer will surely find your competition. When a customer has a complaint, you have an opportunity to solidify your relationship…if you handle it properly. About the Author: Jeffrey Gitomer is the author of twelve best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at www.GitomerLearningAcademy.com. For information about training and seminars visit www.Gitomer.com or email Jeffrey at [email protected] or call him at 704 333-1112.
Customer experience
When I started writing for Material Handling Wholesaler, I originally assumed the reader audience would be only those that have been in the material handling industry for many years like myself. However, what I did not think about was the new and younger workers entering our industry along with the workers that have recently pivoted to our industry for the first time. A mentor of mine once told me, ‘Be a student of the industry,’ so fittingly this month’s edition will be one that I hope serves both the mix of workers entering our industry for the first time along with those that have been in it for many years. Therefore, with that, I thought a good topic for this month would be The Customer Experience, a topic that everyone can relate to whether it be in the B2B or B2C space. When explaining the customer experience touchpoints of our industry’s service and parts sales to those new or unfamiliar with the material handling space, I often point to parallels in the automotive industry. I ask them, ‘What OEM brand vehicle do you drive? What made you choose where you bought your vehicle? When your vehicle needs service, repair, or parts, how do you choose where to go or who to use for service and parts?’ Knowing they drive OEM brand ‘X’, they know there are multiple OEM dealers of that brand within their town, and they know that there are also many independent service providers and a variety of auto-part stores also to choose from. Understanding this framework makes it easy to translate to our industry when explaining after-sales service and parts for lift trucks and other industrial equipment. So what separates each of the service providers or parts resellers? One of the main differentiators is the customer experience provided by these providers. Customer experience is not just a ‘buzz’ word in a B2B or B2C business strategy. In addition, it is not just a marketing or communications function. Simply defined, the customer experience refers to how your business engages with your customer throughout their journey of purchasing a product or service. The products or services your company sells to your customer and your people that provide the product or service from your business to your customer are the two primary interactions your customer has with your company. So, if the product or service that you are competing to sell in your market with your competitors is similar or the same (lift trucks, maintenance services, replacement parts, etc.) then the differentiating factor between the competitors for the interaction with the target customer are your people. Everyone in your company, no matter the department, will have an effect on your customer experience. These interactions with the customer can be direct or indirect and not limited to only your customer-facing teams (i.e., sales, service, rental, and parts departments). Therefore, it is imperative for all employees within your organization to be engaged with the customer experience vision within the organization. Let us focus on the customer experience regarding a service repair request. The way a customer can request service has evolved over time. Many organizations have deployed an omnichannel approach to the way a customer can request a service repair aside from the traditional phone call request. This omnichannel experience will include the traditional model but also, app-based options and online platforms. For example, the use of the company website to submit a service request continues to be more prevalent in our industry. From the use of online chat, and online service request form submission, to the use of messaging apps that link a customer directly with their contact within a service department. As I described in a previous article regarding digital strategy, this truly does bring the B2C experience that your customer expects in their everyday life to the B2B world. What does this experience look like within your organization? Even if you are not equipped with these various mediums, how you interact with your customer from the time of the service request to the start and completion of the repair to the invoicing and collection of payment are all interactions that you can differentiate from the competition and provide an outstanding customer experience. It is imperative that everyone in your organization values the customer and understands that a positive customer experience will keep your customers loyal to your organization and brand. They must also understand the correlation between the quality of after-sales service your organization provides is a factor in repeat business of service, parts, and equipment sales with your customer. As I wrote in my December edition, I believe the lift truck industry is currently comprised of a few categories: Factory Stores, Independent distributors, Mega Dealers, and Third Party Service Providers. All four of these are competing for the same end-customer, so recognize that the difference in the quality of the service provided after-sale is the differentiating factor of your customer loyalty and future purchases. Nonetheless, it does not matter big or small, 10 employees or 100 employees, providing a great customer experience is important to the continued growth of your business. Although you may or may not have the resources to deploy a dedicated customer experience (CX) team or officer, your organization’s customer experience vision should be part of the fabric of your onboarding and training of new employees and continuing education for existing employees in all departments within your organization. About the Author: Chris Aiello is the Business Development Manager at TVH Parts Co. He has been in the equipment business for 16-plus years as a service manager, quality assurance manager, and business development manager. Chris now manages a national outside sales team selling replacement parts and accessories in various equipment markets such as material handling, equipment rental, and construction/earthmoving dealerships.
SVT Robotics and Kardex Solutions partner to enable complete End-to-End Pick and Pack Solution
The partnership enables Kardex Solutions customers to rapidly integrate and deploy AutoStore technology SVT Robotics, an enterprise software provider for the rapid integration of industrial robotics, and Kardex Solutions, a Global Business Partner of AutoStore™ and intralogistics solution provider of automated storage, retrieval, and material handling systems, today announced a strategic partnership. The partnership now enables Kardex Solutions customers to easily deploy and integrate AutoStore systems with additional automation technology by leveraging the power of the SVT Robotics SOFTBOT® Platform. Building upon its Kardex Control Center WES technology, Kardex Solutions has connected its software to the SOFTBOT Platform to enable a complete end-to-end pick-and-pack solution. Through this partnership, Kardex Solutions customers can quickly integrate and deploy an AutoStore system and Kardex Control Center with other warehouse functions, such as a WMS. “Agility is one of the greatest advantages that companies can leverage. When it comes to automation, it’s imperative that businesses can quickly deploy supply chain technologies as well as reconfigure them to meet their evolving needs,” said A.K. Schultz, CEO of SVT Robotics. “We’re excited to partner with Kardex Solutions to offer their customers a simple and effective method for rapid automation adoption.” “By coupling Kardex Control Center with the SOFTBOT Platform, we’re able to provide our customers with a true ‘easy button’ approach to automation,” said Mitch Hayes, President of Kardex Solutions. “What we’ve done is eliminate the complexities around warehouse automation by creating a pathway for AutoStore systems to easily integrate with technologies commonly found in distribution centers. We’re proud to offer this complete solution to our customers.”
Episode 368: Heft IQ helps brands solve logistics
Heft IQ is a supply chain optimization and visibility platform developed by Learie Hercules, founder and CEO. Heft IQ aims to do the heavy lifting on the backend logistics to allow brands to focus on growing their demand. In this episode, Herc and Kevin discuss how brands often hit an inflection point where they need faster delivery and how Heft IQ can help them through its optimization and visibility platform. How Heft IQ Helps Business Grow Through Advanced Analytical Tools Heft IQ provides brands with the tools to navigate logistics, grow their business, and optimize their operations. Herc adds that brands have great products but often find the logistics piece tough to manage, and this can take up to three months until they decide where to open warehousing or fulfillment space. Herc says they solve this by providing advanced analytical tools on their platform and integrating with the Shopify marketplace and AI-powered order management to make automated decisions about where products should be stored and fulfilled for maximum efficiency. Heft IQ Leverages the API Economy for Increased Efficiency The API economy, connectivity economy, and integration play significant roles in modern businesses. Platforms are slowly losing some of their power due to the increased visibility into data exchange operations. Heft IQ aims to increase efficiency and visibility by open-sourcing a standard for industry players to follow so that data sharing becomes more accessible and the logistics industry can be held accountable for its operations. Accessing and streaming data will bring real-time analytics within reach of brands that don’t have the resources or competencies to build their own data platforms. By removing the burden of back-end operations, companies can focus on multichannel strategies, social media marketing, and demand generation. Their expertise in both industries allows them to bridge this gap. Improve Customer Experiences with Real-Time Visibility of 3PL Performance Herc shares that when a customer expects their shipment in one to two days and receives it in three, that is a bad brand experience, even if the late delivery is the fault of the 3PL. They offer transparency and visibility into the performance of 3PLs in real time, allowing brands to hold them more accountable. Key Takeaways Heft IQ provides brands with the tools to navigate logistics, grow their business, and optimize their operations. The API economy, connectivity economy, and integration play significant roles in modern businesses. With better transparency and visibility of 3PL performance in real-time, brands can hold them accountable for late deliveries that could impact customer experiences. The New Warehouse Podcast EP 368: Heft IQ Helps Brands Solve Logistics
New Roly®-Safety Gate design provides protection for personnel injury, product and equipment damage
Mezzanine Safeti-Gates, Inc., an innovator in the design and manufacturing of pallet drop safety gates that provide fall protection in distribution centers, warehouses, and manufacturing and material handling facilities, announced from the 2023 ProMat Show and Expo Booth S1749, a new design of the Roly® safety gate that protects both people and products. The Roly® Product Containment design includes a high strength, high visibility netting system on the ledge side gate that prevents products from falling from elevated storage systems. In addition, the netting on the safety gates prevents employees from getting their hands into the loading zone, away from the machines that are increasingly loading and unloading pallets in drop areas. As the demand for warehouse and material handling space remains high, material handling and warehouses are continually adding a multi-level rack and other product storage systems into facilities. If the storage systems are not contained, products are at risk of falling from upper levels, leaving employees, robots, and other equipment at risk for injury or damage. The Roly Product Containment design uses netting systems containing items two (2) inches or larger, helping to ensure the product is free from damage to itself, employees, or machines below. “Our new product containment design helps facility managers solve a number of problems, all in one system,” said Aaron Conway, president of Mezzanine Safeti-Gates, Inc. “With one safety gate, we can not only protect employees from falling from the edge but also prevent product damage. Additionally, the netting keeps employees from interacting with the machines and robots that are more often loading and replenishing the pallet drop areas. Netting keeps hands out of the loading zone, decreasing the risk of injury. This system will be helpful for facilities as storage is built out.” When the pallet drop area is being loaded, the ledge side gate is open and the netting compacts into the system, clearing the way for pallets to be moved into place. After loading is finished and the pallet area is ready for picking, the ledge side gate closes and the netting extends from the deck to the top frame of the gate, providing full-length coverage to prevent products from falling, decreasing the risk of damage while being picked or moved from the area. In addition to the product containment design, Roly safety systems can be purchased in a variety of sizes including standard stock single and double wide pallet widths. The most versatile safety gate system, Roly models can be customized to accommodate specific pallet widths, depths, and heights, as well as Rack Supported and Total Control Access (TCA) designs. Power operation, push button or remote operation, photo eyes, and integration with WMS systems can be added to all Roly safety gates. Used in thousands of locations throughout the world, safety gate systems offered by Mezzanine Safeti-Gates fully comply with OSHA’s Walking-Working Surface Fall Protection Standard as well as ANSI fall protection guidelines. All models, including loading dock and lifts safety gates, are available in powder-coated mild steel or electro-polished stainless steel.
Trelleborg Wheel Systems launches My TWS Hub: a Full-Feature B2B Dealers’ Portal
Trelleborg Wheel Systems is bringing a totally new dealer experience online, aimed at serving customers more effectively wherever they are located. Starting March 13th, the new B2B online portal, “My TWS Hub,” will help dealers manage their tire stocks and streamline deliveries to customers worldwide in the Agriculture, Material Handling, and Construction industries. Paolo Pompei, President of Trelleborg Wheel Systems remarked on the new My TWS Hub features, designed for customer efficiency before, during, and after purchase: “At Trelleborg Wheel Systems, we are constantly looking for new ways to reach out to customers and help them run their operations more smoothly. We’ve been active in the e-commerce space for years and have learned a lot about our customers’ needs and how they make purchase decisions along the way. Our new, updated My TWS Hub is the latest company innovation that allows dealers to respond more quickly to a fast-changing world.” My TWS Hub promises easy access to more intuitive search filters so dealers can select the ideal tire for their customers by brand, segment, or keyword. E-learning and news sections are intended to expand their knowledge base of products and services available in the company portfolio, so dealers are even more equipped to offer advanced technical support and personalized service to customers in their market. The new portal helps dealers manage their inventory more effectively, seeing stock availability and delivery times and monitoring deliveries through the new order tracking feature. In addition, customers worldwide can access additional features from e-learning and online technical support in 13 different languages. Dealers will benefit from having a direct communication channel with local customer service representatives anytime, anywhere in the world with the portal expanded globally throughout the year.
Women In Trucking Association announces 2023 Top Women to Watch in Transportation
The Women In Trucking Association (WIT) announced its sixth annual list of Top Women to Watch in Transportation. The editorial staff of WIT’s Redefining the Road, WIT’s official magazine, selected these individuals for their significant career accomplishments in the past 12 to 18 months, as well as their efforts to promote gender diversity. “We were thoroughly impressed this year with the sheer number of nominations we received for highly qualified and outstanding women who have excelled in a male-populated industry,” said Brian Everett, group editorial director and publisher of Redefining the Road magazine. “We are pleased to take this opportunity to highlight the achievements of more than 80 incredibly talented and valuable women.” “Countless women in transportation are making significant strides in their careers while having a positive impact on their company’s success,” said Jennifer Hedrick, WIT president and CEO. “As part of WIT’s mission to recognize the achievements of individuals, for the past six years, our official magazine Redefining the Road has used this recognition program to acknowledge the accomplishments of impressive female professionals who work in our industry.” Those recognized on the 2023 Top Women to Watch in Transportation list work for a broad range of company types, including motor carriers, third-party logistics companies, equipment manufacturers, retailer truck dealers, professional services companies, technology innovators, and private fleets. Their job functions include corporate management (23%), operations/safety (36%), human resources/talent management (8%), sales/marketing (20%), and engineering/product development (8%). Another 5% are professional drivers. Individuals recognized as 2023 “Top Women to Watch in Transportation” are: Lina Acosta, chief marketing officer, GLT Logistics Marcela Barreiro, president & CEO, Daimler Truck Mexico Candy Bass, professional driver, Transport Designs Mingshu Bates, chief analytics officer, AFS Logistics Genevieve Bekkerus, director of marketing, Kenworth Truck Co. Soona Bernstein, partner program lead, Kodiak Robotics Gina Billings, vice president, marketing & communications, Averitt Express Christine Brown, associate vice president, technology delivery, Day & Ross Joanna Buttler, head of global autonomous technology, Daimler Truck AG Desiree Caldwell, director of operations, people & culture, Elite HR Logistics, Inc. Mary Clarke, enterprise digital media manager, CDLLife Jamie Creekmore, VP of Midwest region for CHESI, Clean Harbors Endrea Davisson, professional driver, CFI Monique de Boer, reliability manager, Peterbilt Motors Company Janice Delvecchio, senior vice president, human resources, PLM Fleet Donna Deyo, vice president operations, PACCAR Winch Leanne Drummond, business development manager, CPC Logistics Vontyna Durham, president, Xcelente Trucking & Logistics Jennifer Edwards, senior director of sales, The Evans Network Companies Nina Eiland, vice president of people, Alabama Motor Express Angela Eliacostas, president & founder, AGT Global Logistics Sara Ellis, operations team leader, Fraley & Schilling Madison Eschle, chief people officer, Andrews Logistics Elizabeth Gomez, marketing manager, Fleet Advantage Lisa Gonnerman, president of trucking, Bay & Bay Transportation Amy Graves, senior driver manager, May Trucking Company Vicki Green, marketing & sales director – Global Connected Services, PACCAR Teri Greenwood, chief underwriting officer, Northland Insurance Katie Griffin, director of fleet safety, Leonard’s Express Carrie Hall, director of client services, Inflection Poynt Jessica Hart, VP, government services management, TRAFFIX Karen Hines, senior national sales director, Conversion Interactive Agency Jill Hostetter, vice president of product management, Zonar Joanna Hutton, director of sales, Ryder System, Inc. Stormie Janzen, vice president of safety & recruiting, Total Transportation of Mississippi Jessica Jasso, director of customer experience, U.S. Xpress Leslie Karr, group director, customer success, Ryder System, Inc. Mary Kearney, director of business development, Tucker Freight Lines Margaret Kennie, lead driver, Bob’s Discount Furniture Samka Keranovic, vice president & COO, U.S. Truck Driver Training School Jessica Kim, head of marketing, Pitstop Ashley Kordish, CEO, Ralph Moyle, Inc. Amanda Kremer, senior program manager, Kenworth Truck Co. Lauren Kwan, VP of marketing, Plus Candace Latnie, technical project manager, advanced driver assistance systems, Navistar Lori Lederman, director of warranty, Peterbilt Motors Company Angela Lentz, chief people officer, Daimler Truck North America Alana Long, executive administration & HR, Candor Expedite Tori Longan, senior director of sales, J.B. Hunt Annie Lowery, director of financial planning & analytics, Saia LTL Freight Molly Mangan, SVP of sales, Echo Global Logistics Loan Mansy, EVP of CHESI sales & services, Clean Harbors Samantha McCracken, executive director commercial supply chain, Bridgestone Americas Elizabeth McMillan, district parts manager, Volvo Group North America Laura Mendoza, senior director of customer solutions, DAT Freight & Analytics Lauren Meneau, director of customer service, R.E. Garrison Christiane Meyer, director of strategic accounts, Penske Logistics Lisa Mitchell, regional vice president, Western Territories, TransForce Claire Mules, president, Assurance Resources, Inc. (ARI) Sarah Newman, president, BM2 Freight Services, Inc. Misti Olszewski, VP, enterprise safety, Covenant Logistics Lisa Owens, training manager, UPS Virginia Palafox, district manager, Waste Connections Kelly Parish, director technologies, Yellow Esther Parsons, road driver, Yellow Rachael Partridge, transportation safety and compliance analyst, Gordon Food Service Priscilla Peters, vice president of marketing & training, Conversion Interactive Agency Denise Plumb, feeder division manager, UPS Antonia Popova, director, customer accounts, RXO Chelsey Reynolds, VP, finance, Envase Technologies Kristin Ridley, marketing communications manager, Rihm Family Companies Michele Rodgers, resident engineering manager, Peterbilt Motor Company Ivelise Rodriguez, corporate accounts business development director, Yellow Angie Schneider, regional sales administration manager, Premier Truck Group Sara Shah, director of recruiting & HR, Tri-National, Inc. Emily Soloby, founder & CEO, Juno Jones Kate Speer, VP of marketing, engagement & investor relations, JLE Industries Marilyn Surber, transportation advisor, Tenstreet Mardi Tagmeyer, senior manager of customer operations, Emerge Kimberly Torres, senior service center manager, XPO Erin Van Zeeland, chief commercial officer & group senior vice president/general manager, logistics, Schneider Rose VanWey, director of van services, Atlantic Logistics Azra Walter, director of safety, Artur Express, Inc. Brooke Weeks, senior manager II, fleet sustainability engineering, Walmart Pam Wills-Ward, chief people & strategy officer, MW Logistics, LLC Sherryann Wilson, recruiter, Trimac Transportation This year’s recognition program is sponsored by PACCAR. The women will be featured in the upcoming edition of WIT’s Redefining the Road magazine and online at womenintrucking.org/top-women-to-watch.
Get the jump on eye protection
Brass Knuckle® Grasshopper (BKDST-1010N) jumps from job to job Get the jump on eye safety with the versatile protection and comfort of Brass Knuckle® Grasshopper (BKDST-1010N). Grasshopper combines a host of superior comfort features with a wall of protection against dust and dirt – and that ultimate compliance killer, fog. A soft EVA foam dust filter with built-in air channels fills the gap between the glasses and the face, keeping dust out. These goggles now also quickly transform, as the dust gasket is removable to allow for conversion into standard protective eyewear, enabling them to jump from job to job with ease. In addition to a clear lens, for further versatility, Grasshopper is also available in a smoke lens for normal outdoor conditions (18% of light passes through), while indoor/outdoor clear mirror lenses provide all-around tint for protection from the glare of bright artificial lighting and sunlight (50% of light passes through). Ideal for workers who change environments throughout the day, a mirror finish allows optical clarity indoors and reduces glare outdoors. For extra safety, Grasshopper is fully dielectric with no metal anywhere in its construction. Outfitted with proprietary Brass Knuckle BK-Anti-FOG coating, this isn’t your typical spray-on film. BK-Anti-FOG is bonded directly to the lens and tested under the most stringent anti-fog standard in the world, the European EN 166/168 standard. BK-Anti-FOG’s properties exceed the minimum set forth by that standard fifteen times over. In addition to excellent anti-fog performance, these glasses also offer abrasion, chemical, and UV resistance that meet demanding industry test requirements (ANSI Z87.1+, EN166K, EN166N, EN166UV). The European-inspired, sporty design includes bend-but-don’t-break, super-flex TPR temples that adapt to any facial profile without distorting optics, while also providing hypoallergenic, non-slip comfort. The soft foam dust filter gasket effectively keeps dust out without feeling uncomfortable to the wearer. Molded nosepieces add to the all-day wearability.
Delta-Q Technologies to give seminar and showcase On-Board Charging for Lift Trucks at ProMat 2023
As part of the ZAPI GROUP of companies charging experts, Delta-Q Technologies will educate attendees about on-board charging for Class I and Class II lift trucks and showcase its latest 3.3 kW charging solution for the material handling industry Delta-Q Technologies (Delta-Q), a ZAPI GROUP company, will exhibit at ProMat 2023 in Chicago, Illinois, from March 20 to 23, 2023. The company, under the collective banner of the ZAPI GROUP, will showcase its latest charging solutions for electric class I, II and III lift trucks at booth #S1798 in McCormick Place South. At ProMat 2023, Conway Hui, Delta-Q’s Director of Global Sales Application Engineering, will lead an educational seminar entitled “On-Board Charging for Class I and Class II Lift Trucks.” The talk is part of the show’s on-floor educational seminars on industry best practices and innovations and is scheduled for Tuesday, March 21, 2023, from 12:45-1:30 p.m. in Theatre H. Conway will discuss the benefits of onboard charging and provide practical considerations for implementation. Attendees will learn how advancements in lithium battery technology are transforming Class I and Class II lift truck systems and meeting the operational needs and challenges of warehouses, material handlers, and rental fleets. Conway will also cover the logistics of implementation, including the types of connectors required, the location and space of the onboard charger in the lift truck, and the challenges that could present during integration. “We’re excited to be at ProMat this year with the ZAPI GROUP of companies and share our knowledge of on-board charging for counterbalance lift trucks and pallet walkies,” said Lloyd Gomm, Vice President of Business Development and Marketing at Delta-Q. “We’re also proud to showcase our latest innovation in powertrain electrification, the XV3300. This solution is a compact, on-board charging system, perfectly suited for the demands of the material handling industry.” The XV3300 features a high-performance 3.3 kW stackable charger, an integrated DC-DC converter, and an electric vehicle (EV) charging station interface. This 3-in-1 feature saves space and cost and removes the need for extra components, which enables material handling OEMs to more easily transition to electrified powertrains. Its ability to comply with both SAE J1772 (levels 1 and 2) and IEC 61851 (modes 2 and 3) makes it compatible with standard EV AC charging stations across North America and Europe. Delta-Q’s sister company, BlueBotics, is also exhibiting at ProMat 2023 at booth #N6715. The company is showcasing its automation navigation solutions for the material handling industry and will lead “Building the Business Case for Mobile Robotics in Logistics & Manufacturing,” an educational talk on Wednesday, March 22 from 3:45 to 4:30 p.m. in Theater I. The company will co-present with Bastian Solutions and Oceaneering.
KEEN Utility’s Fort Wayne is a Wedge Boot for the next generation
With the introduction of the Fort Wayne, KEEN Utility reinvents the job site-classic moc toe wedge work boot with 21st-century materials and construction methods. Featuring a wrap-over rubber cap, the Fort Wayne offers flexibility, protection, and traction that blends proven grit with modern design. Other standout features include a direct-attached Luftcell air-infused, PU midsole for weightless comfort, a Barnyard Resistant leather upper, and KEEN.DRY waterproof, breathable membrane. Other safety enhancements include asymmetrical carbon-fiber safety toes that are unobtrusive and 15% lighter than steel as well as a lugged, EH-rated oil- and slip-resistant rubber outsole. A wedge boot for this generation, the Fort Wayne will be available for men.
Episode 367: Siemens on Warehouse Automation
Craig Henry, US Industry Manager at Siemens, Intralogistics, joins The New Warehouse to discuss some takeaways from 2023 and what we can expect the rest of the year in terms of trends in warehouse technology. Siemens is a US-based engineering company that has invested in operational and informational technologies to create an automation ecosystem. Siemens is a leader in warehouse automation, having built out a team of business developers and control systems for conveyors, ASRS systems, and cybersecurity, among others. Be sure to tune in to hear insights from Craig and a fantastic story about reaping the benefits of automation. Key Takeaways Craig describes Siemens as the best-kept secret in automation, and for a good reason. With decades of operational and informational technology investment, they are well-positioned to serve this market. Craig adds Siemens adds a layer to the ecosystem of warehouse automation technology, so manufacturers don’t have to worry about safety, security, and communication protocols. These systems connect through Siemens Totally Automated Integration (TIA) Portal, making it easy to automate any warehouse. Craig shares that venture capital is down 53% yearly, and layoffs from tech giants are considered a cautionary financial move. He feels the supply chain space will see an increase in automation and AI technologies, with tech workers who were laid off migrating into the space to create further innovation. He encourages companies to strategize before digitizing, developing a thorough strategy for their organization, and pinpointing areas of improvement before turning to technology for solutions. This will allow them to harvest the benefits of this exciting technology. Craig expects the major players to continue investing heavily in 2023 in technology like automated storage retrieval systems (ASRS) driven by the labor problem in warehousing. Companies investing now will benefit in the next few years, using robotics and supply chain efficiencies to gain market share. Those with cash in 2023 have the potential for high returns, as logistics have an estimated 12-20% compound annual growth rate. The New Warehouse Podcast EP 367: Siemens on Warehouse Automation
2023 MHEDA Convention & Exhibitor Showcase
Your team is the heartbeat of your organization. No matter how sleek, modern, or powerful your equipment or systems appear, they are fueled by humans. Beautiful, messy, imperfect humans. We are working in an uncertain era of employee fatigue, mental health issues, and low morale due to current pressures in and out of the workplace. Are you providing support when and where needed? As leaders, it is our job to listen, react and plan for a positive and productive work environment. MHEDA invites you to join us April 29 – May 3 in Nashville for the 2023 Convention, “The Human Factor.” We’ve designed a program to help the material handling business community gain insight on how to better lead during disruption, burnout, supply chain challenges, and inflation. Take a few days to learn from experts who can help you dig through what is impacting the modern workforce, then gain practical strategies you can use to help move your team forward, in harmony. Beyond the speakers, you will have the opportunity to enjoy the Exhibitor Showcase, where you can learn about the latest material handling products and services. The Showcase provides a personal networking experience where you can meet face to face with suppliers who are there to support and connect with MHEDA distributor Members. This will be MHEDA’s first-ever convention in fun and lively Nashville! We planned a number of tours around the city where you can enjoy the unique local flavor and energy. Register now for MHEDA’s 2023 Annual Convention, April 29 – May 3. We look forward to seeing you and providing you with a memorable and productive convention experience! Read more details below or visit our website www.mheda.org/convention2023 Learn from 14 Education Sessions, Based on Material Handling Business Trends MHEDA is proud to present you with the opportunity to choose from 14 education sessions at the Convention. Topics are based on the 2023 Material Handling Business Trends, developed by MHEDA’s Executive Committee. I Love It Here! How Great Leaders Create Organizations Their People Never Want to Leave Emmy Award-Winner, Author, Drummer, and Workforce Expert Clint Pulver demonstrates the ground-breaking WHY of mentorship over old school management techniques and HOW every employee is just one caring person away from a phenomenal success story. Thrive: Turning Uncertainty into Your Competitive Advantage Meridith Elliot Powell, Hall of Fame Speaker and Author, will provide you with innovative strategies you need to redefine disruption and turn uncertainty into your competitive advantage. Economic Outlook The US and Global economies are going through turbulent times with inflation, interest rate fluctuations, and labor shortages. MHEDA’s favorite economist Brian Beaulieu from ITR Economics provides a look at data-driven analysis of economic trends and offers practical advice. Demography is Destiny: A Simple Science that Shapes our Future Listen to expert Demographer Ken Gronbach on how a tsunami of opportunity is headed right for you and why you should formulate business strategies for success based on demographic facts. Succession Planning: A Success Story Transferring a business can be a very complex, timely, costly, and just plain old exhausting process. Father and son team, Dr. Bart Basi and Roman Basi will present steps to create a Succession Plan. Anti to Ally: A Story of Personal Transformation Former Marine, Speaker and Author Joe Gerstandt distill insights applicable toward leadership, behavior change, culture change, and more effectively creating inclusive spaces and places. Digital Strategy Roadmapping: Building a Perpetually Successful Process Technologist Scott Klososky will help you learn a four-step model for developing a true market-driven digital strategy roadmap that leads to winning market share and improving profitability. Mastering the Emotional Energy of Leadership Given the deteriorating levels of mental health, managing our emotional energy is more important than ever. Don Phin, Founder of HR That Works, will share strategies to help address our mental health challenges and those of the people around us. The Impact of Inflation and What MHEDA Members Can Do About It A myriad of economic nightmares including a global pandemic, supply chain issues, and labor shortages sparked the flame that led to a wildfire of growth in inflation. Dr. Bart Basi, Attorney/CPA, will discuss inflation challenges in the material handling industry and how you can face those challenges. Inclusion by Design Former Marine, Speaker and Author Joe Gerstandt bring a powerful and actionable new clarity to the concept of inclusion, what it is, why it matters, and how it happens. You will leave equipped to contribute to a more inclusive culture. Digital Wellbeing: Keeping Your Teams on the Healthy Side of Technology Scott Klososky, Technologist, will provide new information to identify and improve the digital fatigue that is growing in the business world. Hiring and Retaining Employees in this Crazy Economy Don Phin, Founder of HR That Works, will share strategies, insights, and plenty of take-home tools you can put to immediate use, including how to decide who to hire, employee referrals programs that work, and how to calculate the true costs of employee turnover. Leaders Leading Leaders In a passionate, insightful, and humorous way MHEDA Member John Wieland, CEO of MH Equipment, shares some of his memorable leadership hits and misses – and how that helped shape his ability to lead, keep, and reward leaders. You in The Driver’s Seat: Strategies to Put You In Control Of Your Life and Career Business Growth Expert Meridith Elliott Powell will share the secrets every female professional needs to know to advance their career, build their skills and become the leader that organizations strive to promote and keep. Note, this session is presented at the Women in Industry Breakfast. Visit 90+ Booths at the Exhibitor Showcase Enjoy walking through the Exhibitor Showcase, where you can learn about the latest material handling products and services. Build Your Network at the Exhibitor Showcase The Showcase provides a personal networking experience where you can meet face to face with suppliers who are there to support and connect with MHEDA distributor and integrator members. It’s also a fun environment! Win door prizes
MH Equipment recognized as Hyster Dealer of Distinction
MH Equipment announced its recognition by Hyster Company with the 2022 Dealer of Distinction award. This annual award recognizes top-performing dealers across the country that drives their organizations to the highest level of sales and service performance. To be named a Hyster Dealer of Distinction, Hyster dealers must meet defined business practices and overall rigorous performance standards that are updated annually to keep pace with evolving customer expectations and industry dynamics. “Hyster dealers – and the people they employ – have a thorough understanding of the customer’s application and their business needs,” said Bob Sattler, Vice President of Dealer Business Development at Hyster. “They are passionate about our industry, committed to the safety and well-being of their associates, and dedicated to helping their customers increase productivity while managing costs of operations. These dealers exemplify a bold, entrepreneurial spirit and quest for excellence. We’re delighted to honor their outstanding achievement.” MH Equipment will be recognized