Intelligent automation of invoice processing enabled METRO AG to significantly improve productivity and offer more customers benefits

METRO Digital transformed its account payable process using ABBYY intelligent automation solutions resulting in processing customer invoices up to 90% faster. As the technology arm for METRO AG, an international wholesale company with 17 million customers in 30+ countries within the hotel, restaurants, and catering industry, Metro Digital is now able to streamline and speed invoice processing worldwide from up to two days to about one hour, thereby enabling more clients to take advantage of customer benefits and accelerate revenue for the company.

ABBYY has been METRO Digital’s digital transformation partner for several years that began with a completely manual invoice process in one region to now intelligently automating large volumes of invoices globally in several languages. ABBYY intelligent document processing (IDP) solutions improved invoice processing accuracy and compliance with legal requirements and internal formal criteria. Access to invoice and payment data, which was never possible before, enables METRO Digital to better understand and predict the customer lifecycle stage and provide a value-adding experience.

“Expectations are very high for global finance projects like this. The enthusiasm after the introduction of ABBYY’s IDP solution was great internally, but also on the customer side,” says Stefan Rödder, Product Owner at METRO Digital. “We chose ABBYY eight years ago. Since then, we haven’t seen a better automation solution on the market to reach our goal of zero-touch processing.”

“We are pleased to have been able to accompany METRO on its journey to a digital future for several years now,” said Bruce Orcutt, Senior VP of Product Marketing at ABBYY. “As a pioneer in wholesale, METRO Digital has revolutionized an entire industry, and we are proud to be a technology partner that can exceed our customer’s quality demands and expectations with our intelligent process automation solutions.”