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Material Handling Wholesaler Cover
June 2013
Customer are different today. Your challenge is understanding their needs, wants and desires. Read the June cover story to learn how.

Industry News

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Events
June 2013 Calendar of Events
Here is the calendar of events for June 2013. June 18 - June 20, 2013 Guangzhou International Forklift and Accessory EXPO  
July 2013 Calendar of Events
Here is the calendar of events for the month of July 2013. July 4 - 7, 2013: Material Handling World EXPO Pragati Maidan | New Delhi, India
Features
Customer are different today
Dr. Rick Johnson
Wednesday May 15, 2013
Customers are better informed, better educated and expect much more from their suppliers than they did twenty years ago. Customers today have a narrower focus. They adhere to the philosophy of – “Do what you do best & hire the rest.” ...
Customer satisfaction and market share
John Walker
Wednesday May 15, 2013
Customer service (satisfaction) is an attitude displayed by every employee within the dealership. It is not a separate department within the dealership. It is the whole dealership. World-class customer service requires that everyone provides superior ...
Navigating going forward
Garry Bartecki
Wednesday May 15, 2013
Navigating is not as easy as it sounds. First you need to know where you are starting out, and more importantly know where you plan to wind up. Then you have to have access to all the information you use to navigate to ensure you will get where you ...
Uncovering talent & potential at every stage of employment
Herb Greenberg and Patrick Sweeney Caliper Corp.
Wednesday May 15, 2013
It is a widely accepted business practice to use a personality assessment, such as the Caliper Profile, during the hiring and selection process. The assessment uncovers aspects of the candidate's personality that may be hard to identify during the job ...
Multi-tasking, Focus and other stuff
Dave Kahle
Wednesday May 15, 2013
I just had a conversation with a sales manager at my last seminar.  The gist of it is this:  he has so many competing responsibilities; it is difficult to spend time with his sales team.  Sound familiar?  It should.  I have ...
Hy-Tek reaches 50-year milestone
Mary Glindinning
Wednesday May 15, 2013
At the Hy-Tek Material Handling headquarters in Columbus, Ohio, long-time employees who left a mark on the company have their names engraved on a wall. Twenty-seven names are engraved on the William K. Slife Foundation Wall, which recognizes employees ...
Nuts & Bolts
New Penn employees provide support to wounded veterans at L.E.E.K. Preserve
Thursday May 23, 2013
New Penn and its employees at the New Penn corporate headquarters in Lebanon, Pa. , provided their support to the L.E.E.K. Hunting & Mountain Preserve in Oswayo, Pa. with a $3,200 donation. The money was raised over the past year from purchases ...
Freight rail, shipper organizations bestow annual awards for hazardous materials handling
Thursday May 23, 2013
The Association of American Railroads (AAR) has announced the 2012 recipients of the Holden-Proefrock Award, Non-Accident Release Grand Slam Award and TRANSCAER® National Achievement Awards. The awards were presented yesterday at the AAR’s ...
Holland professional driver wins division title
Thursday May 23, 2013
Holland professional driver Russell Simpson took the top award at the 2013 Ohio Truck Driving Championships, winning first place in the 5-axle class. The competition was held May 4, 2013 , at the IX Center in Cleveland . It included more than ...
Manufacturers gather in Baltimore to share knowledge
Discuss efforts to prepare an sdvanced manufacturing workforce
Wednesday May 22, 2013
  Sharing information, driving innovation in manufacturing and preparing an advanced manufacturing workforce will be the focus of the 2013 Society of Manufacturing Engineers Annual Conference to be held June 2-4, 2013 , at the ...
New at ICUEE 2013: mobile hydraulics courses broaden industry education scope
Wednesday May 22, 2013
The latest from ICUEE 2013-The Demo Expo: new mobile hydraulics courses join a growing roster of industry education at the show to provide attendees more options to fit their specific learning needs. ICUEE , the International Construction and ...
ALAN responds to Oklahoma disaster needs
Tuesday May 21, 2013
In the wake of tornado disaster in Moore, Oklahoma, the American Logistics Aid Network will soon be requesting support of loaned material handling equipment. “We are in communication with state, regional, and national Voluntary Organizations ...
MAPI releases report showing MH manufacturing orders flat for 1st quarter
Monday May 20, 2013
The Manufacturers Alliance for Productivity and Innovation ( MAPI ) quarterly report for the three months ending January 2013 shows new orders for the material handling segment flat. This report, with a detailed look at the health of the domestic manufacturing ...
YRC Worldwide to present at Wolfe Conference
Monday May 20, 2013
YRC Worldwide Inc. Chief Executive Officer James Welch and Chief Financial Officer Jamie Pierson will deliver a company presentation at the Wolfe Research Global Transportation Conference on Thursday, May 23, 2013 , at 8:50 a.m. EDT .  The ...
SME launches revolutionary knowledge edge
Monday May 20, 2013
From high school technology classes and engineering professors to manufacturing professionals trying to solve a production problem or plant managers wanting to train their workers, reliable information is a necessity. As manufacturing professionals ...
AMT gains presence in Brazil through Sao Paulo Technology Center
Monday May 20, 2013
With an industry that is growing in both size and diversity, Brazil is quickly becoming a global power in manufacturing. AMT-The Association For Manufacturing Technology is increasing its presence in this up-and-coming market with the opening of its ...
AAR reports increase in weekly rail traffic
Monday May 20, 2013
The Association of American Railroads (AAR) reported an increase in traffic for the week ending May 11, 2013, with total U.S. weekly carloads of 280,986 carloads, up 0.6 percent compared with the same week last year. Intermodal volume for the ...
MHIA May 2013 report indicates guarded optimism
Thursday May 16, 2013
Economic forcasts have been released by both Material Handling Equipment Manufacturing (MHEM) and Prof. Jeff Rosensweig of Emory University Atlanta. The MHEM series serves as a good proxy for the equipment based market in the Material Handling and Logistics ...
March U.S. manufacturing technology orders see 30% monthly gain
Wednesday May 15, 2013
March U.S. manufacturing technology orders totaled $507.91 million according to AMT - The Association For Manufacturing Technology. This total, as reported by companies participating in the USMTO program, was up 30.4% from February and up 3.2% when ...
YRC Worldwide announces 2013 Destination Green Award Winners
Monday May 13, 2013
YRC Worldwide Inc. announced the winners of its third annual Destination Green Environmental Excellence Award honoring employees who develop and practice innovative processes in sustainability and efficiency.  This year's winners include two ...
AAR reports increase in weekly rail traffic
Monday May 13, 2013
The Association of American Railroads (AAR) reported an increase in traffic for the week ending May 4, 2013, with total U.S. weekly carloads of 283,916 carloads, up 2.8 percent compared with the same week last year. Intermodal volume for the week ...
The Association of American Railroads celebrates National Train Day
Monday May 13, 2013
The Association of American Railroads (AAR) urged people around the country to join in the celebration of National Train Day on Saturday, May 11, 2013. This marks the sixth annual National Train Day, with more than 250 events featuring Amtrak, ...
YRC Worldwide comments on ABF combination proposal
Thursday May 9, 2013
YRC Worldwide Inc. confirms that it had made a preliminary proposal to acquire Arkansas Best Corp.  In response, President and CEO Judy McReynolds stated that she had shared the proposal and discussed it with the company's board of directors ...
Reddaway receives safety honors from California Trucking Association
Thursday May 9, 2013
The California Trucking Association (CTA) has recognized Reddaway with two of its annual Fleet Safety Awards. Reddaway was the proud recipient of the first place trophy in the LTL/General Commodities--Local/Short Haul Over 4 Million Miles category ...
BTS releases freight Transportation Services Index (TSI)
Freight shipments rose 0.3% in March from February
Thursday May 9, 2013
The amount of freight carried by the for-hire transportation industry rose 0.3 percent in March from February, rising for the fifth consecutive month, according to the U.S. Department of Transportation’s Bureau of Transportation Statistics’ ...
AAR reports mixed rail traffic for April, and week ending April 27
Thursday May 2, 2013
The Association of American Railroads (AAR) reported that U.S. monthly rail traffic showed mixed results in April 2013, and traffic was also mixed for the week ending April 27, 2013. Intermodal traffic in April 2013 totaled 962,019 containers and ...
AASHTO President Lewis testifies on status of MAP-21 implementation
Monday April 29, 2013
American Association of State Highway and Transportation Officials President Mike Lewis, Director of the Rhode Island Department of Transportation, testified before the Highways and Transit Subcommittee of the House Transportation and Infrastructure ...
imX – interactive manufacturing eXperience welcomes FANUC as an eXperience partner
Monday April 29, 2013
FANUC will join MAG Americas and Makino, Inc. as an eXperience Partner at imX – interactive manufacturing eXperience which will be held Nov. 18-20, 2013, at the Las Vegas Convention Center. imX is an innovative educational event for the manufacturing ...
AAR reports mixed weekly rail traffic
Monday April 29, 2013
The Association of American Railroads (AAR) reported mixed traffic for the week ending April 20, 2013, with total U.S. weekly carloads of 276,662 carloads, down 2 percent compared with the same week last year. Intermodal volume for the week totaled ...
Applications now being accepted for the 2013 Joseph F. Engelberger Robotics Awards
Thursday April 25, 2013
As the world's most prestigious honor in the field of robotics, the Joseph F. Engelberger awards are presented to individuals for excellence in robotics technology development, application, education, and leadership. The awards, named after the ...
Holland named 2012 LTL Carrier of the Year by Chemtreat
Thursday April 25, 2013
Chemtreat has recently awarded Holland with its 2012 LTL Carrier of the Year Award. This is the second year in a row, and the fourth time since 2004 that Holland has received this prestigious award. Selections for this award are made by rigorous ...
YRC Freight network optimization plan approved
Wednesday April 24, 2013
YRC Freight has announced that the network optimization plan submitted to union leaders in March 2013 has been approved. The network optimization is a key component of YRC Freight's strategy to continuously improve customer service by reducing ...
The NAW Institute for Distribution Excellence elects two new directors
Wednesday April 24, 2013
The NAW Institute for Distribution Excellence of the National Association of Wholesaler-Distributors (NAW) has announced the election of Ronald E. Calhoun, President and CEO, The Palmer-Donavin Mfg. Co.; and Larry J. Stoddard, President and CEO, ...
Nation’s freight railroads average 476 ton-miles-per-gallon
Wednesday April 24, 2013
The Association of American Railroads (AAR) announced that the nation’s freight railroads moved a ton of freight an average of 476 miles on one gallon of fuel in 2012. Ton-miles-per-gallon is a standard measure of fuel efficiency for hauling ...
TravelCenters of America customers and employees donate more than $2,800 to St. Christopher fund
Wednesday April 24, 2013
Customers and employees of TravelCenters of America LLC (TravelCenters) have once again shown their generosity through donations of $2,811.26 to the St. Christopher Truckers Development and Relief Fund (SCF), a nonprofit organization that provides direct ...
Products
New AEM English and Spanish skid steer safety e-books join updated print manuals
Thursday May 23, 2013
  The Association of Equipment Manufacturers (AEM) has extensively updated its popular Skid Steer Safety Manual and now also offers e-book versions in English and Spanish. (The print manuals are available in English and a flipbook-style ...
Cerro Wire Slipwire® THHN cable chosen to speed tractor plant construction
Thursday May 23, 2013
  Cerro Wire LLC announces that its SLiPWire® THHN cable was chosen for the construction of the new Kubota Industrial Equipment (KIE) plant in Jefferson, Georgia. Cerrowire’s value-added features, including SLiPWire®’s ...
Grip handle weights test scales with NIST traceability
Wednesday May 22, 2013
A line of Class F cast iron grip handle weights that come in 10 to 100 lbs. sizes for calibrating and field testing all types of commercial weighing devices is available from Alliance Scale, Inc. of Canton, Massachusetts. Alliance Grip Handle Weights ...
Schlumpf expands internally with ergonomic solution
Wednesday May 22, 2013
With an endless choice of products in the market today, one way manufacturers and retailers fight to grab your attention is through product packaging. With every new flavor, size or color variation comes different packaging; aimed at getting your ...
Streamlined freight claim management platform is powerful, fast and efficient
Wednesday May 22, 2013
MyEZClaim is an innovative online service created by TranSolutions Inc . that provides freight claim management capabilities from just about anywhere. This easy-to-use platform is a comprehensive cross-industry capable program that helps manage ...
COGNEX announces new direct-connect industrial camera series
Wednesday May 22, 2013
Cognex Corporation announced the Cognex Industrial Camera (CIC) series, a new line of GigE Vision® digital industrial cameras designed for easy integration with VisionPro® and CVL® vision software. The first four models of ...
GS1 US introduces traceability readiness programs
Wednesday May 22, 2013
GS1 US has introduced two new readiness programs to help companies in the food industry implement and improve product traceability processes by leveraging GS1 Standards: the Seafood Traceability Readiness Program and Dairy, Deli, Bakery Traceability ...
Flow storage system accelerates company’s expansion
Monday May 20, 2013
Expanding business in a tough economy isn’t easy, but that’s how Crider makes it look, having just added a 100,000 sq. ft. warehouse to its Stillmore, Ga. facility to accommodate all the new business it’s getting.  But before ...
Rexroth’s GoTo focused delivery program adds products, capabilities
Monday May 20, 2013
Rexroth has made significant new additions to the product offering in its popular GoTo focused delivery program, bringing the total GoTo offering to more than 4200 products. The addition of a broad range of hydraulics products and the recent release ...
Acuity Brands introduces new PARATA family of RGB LED luminaires
Monday May 20, 2013
Acuity Brands, Inc. introduces new color changing PARATA™ RGB LED luminaires from Winona®. Available in linear cove, spot, flood and linear configurations, PARATA LED luminaires offer premium lumen output and efficacy for indoor and outdoor ...
Commercial floor care kits fully integrated with accessories and hose
Wednesday May 15, 2013
A new line of standard and custom commercial floor care kits for OEMs and contract manufacturers of commercial vacuum cleaners and related products is being introduced by FLEXAUST of Warsaw, Indiana. Flexaust-TUEC Accessory Kits feature three standard ...
ITW Warehouse Automation introduces new upgrades to VTP palletizers and VPS software
Wednesday May 15, 2013
ITW Warehouse Automation (ITWWA) announces the latest improvements to its VTP Palletizers and VPS software. Already one of the industry’s most proven software platforms, ITWWA’s VPS software has been upgraded to enable pallet patterns ...
Boston Gear and Bauer Gear Motor introduce Series 2000 inline helical gear drives and gear motors
Wednesday May 15, 2013
Boston Gear and Bauer Gear Motor have recently announced the addition of inline models to the existing family of Series 2000 right angle helical gear drives and gear motors. Utilizing the voice-of-the-customer, the new Series 2000 inline helical gear ...


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