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November 2017
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TECSYS leverages major customer success
Increases focus on service parts supply management market

With TECSYS’ supply management solutions already running more than 25% of North America’s CAT dealers’ service parts operations and a significant number of mission-critical parts operations in several other industries, the Company moved to leverage its proven logistics solutions and increase its focus on service parts supply management for manufacturing and distribution organizations in such industries as utilities, telecommunications, heavy equipment, aerospace, healthcare and electronics. Without TECSYS’ WMS, we would have not been able to handle the load. We would have had to add people. The idea is, with TECSYS’ WMS we do more with less. At one point we had 47 people, today we are handling the load with 28, even after increasing the number of products in our inventory by almost 20%,” commented Rick Hoose, General Parts Manager, Cleveland Brothers. Delays or errors in the supply of parts for services due to inefficiencies in the supply chain process will result in expensive delays such as downtime of critical equipment, negatively impacting the customer experience. Without the efficient supply management of service parts, manufacturing and distribution organizations are hamstrung by escalating costs, delayed parts shipments, and lack of visibility into their parts supply chain. These factors are driving services executives to eliminate their manual business processes and move to supply chain execution solutions; from forecasting and procurement, to managing inventory, to business performance management of their KPIs (Key Performance Indicators) to delivery management. “Today, services organizations are challenged with ensuring that the right parts and/or products are available to their constituencies where and when they are needed! These organizations are increasingly looking for ways to automate and efficiently control the flow of their service parts. They are focusing on supply management to reduce costs, increase customer loyalty and gain a differentiated value proposition to grow revenue and retain their clients,” stated John Reichert, Product Marketing Manager at TECSYS. TECSYS’ service parts supply management solutions optimize and automate labor-intensive logistics processes and drive cost out of service customers’ supply chains. They deliver optimum order accuracy and fill rate, enable the management and tracking of mission critical service parts, and deliver real-time, total visibility of inventory, thus, significantly improving customer service levels, throughput volumes, order turnaround times, as well as logistics costs and profitability.
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