Ms. Steiger-Vandever developed the "No Customer Left Behind" program, where new customers are contacted by the 24/7 Customer Care Center to thank them for opening an account, answer any questions and to explain the benefits of choosing RSC. Customers are reminded of the location and sales contact of their local RSC branch, and asked about immediate rental needs. This high service approach shows RSC is an extension of the customer's team, and helps generate additional equipment rentals.
"RSC takes pride in making customer satisfaction a top priority," said Erik Olsson, President and CEO. "Marilyn is a credit to the timeless
As the winner of the first Freek Nijdam Award, Ms. Steiger-Vandever will receive a commemorative plaque and a $10,000 prize.
Freek Nijdam (1941-2008) was CEO of RSC Equipment Rental from 2002 to 2004. He created a culture of continuous improvement, capital efficiency and innovation. A relentless drive for short term measurable results while still investing in long term initiatives is the foundation of the RSC business model and industry leading customer service