Crown Equipment Corporation announced the opening of a new regional service training center in Kansas City, Kansas. The company now has a network of eight regional service training centers across North America dedicated to training programs for Crown customers, dealers and employees.
The new Crown facility joins the company’s existing regional training centers in California, Georgia, Illinois, Massachusetts, Ohio, Texas and Ontario, Canada, in offering Crown’s award-winning Demonstrated Performance® (DP) Training programs for service technicians. The company, through its network of regional training centers, company-owned branches and independent dealers offers a comprehensive range of forklift training programs, including DP Service Training for technicians, DP MoveSafe® Train-the-Operator, DP LeadSafe® Train-the-Supervisor, DP TrainSafe® Train-the-Trainer and pedestrian training.
“Crown’s one-of-a-kind regional training center network exemplifies our commitment to offering forklift training programs that help our customers promote safety, improve productivity and reduce total cost of ownership. Each location is fully supported by Crown and features factory-trained instructors,” said Justin Moore, regional training manager, Crown Equipment. “Crown’s Demonstrated Performance training goes above and beyond traditional classroom lectures, allowing participants to work directly on forklifts with instructor supervision. Through first-hand experience, participants gain the specific skills and knowledge they need to keep a fleet up and running.”
For example, the Crown DP service technician training model incorporates hands-on learning, a ratio of four students to every instructor and ongoing positive instructor feedback. The model requires students to demonstrate for an instructor the skills they learned individually. This helps ensure each student develops the necessary skills to confidently perform service work according to Crown guidelines. The workshops are customizable to match the needs of each technician and participants access the latest interactive modules through Crown’s learning management system. The training is designed to allow technicians to move at their own pace and focus on the particular tasks and skill groups that best serve their organization.