The National Shippers Strategic Transportation Council (NASSTRAC) presented its 2016 LTL Carrier of the Year award to YRC Freight, a subsidiary of YRC Worldwide Inc., at its annual Logistics Conference & Expo. YRC Freight was recognized during the NASSTRAC Annual Shippers Conference and Transportation Expo held in Orlando, Florida, April 9-12. "There is nothing we take greater pride in than providing our customers with first-class service. It's great to receive this vote of confidence from NASSTRAC shippers as this reinforces our ongoing investments in the customer experience. To be honored with this award means a lot to our 20,000+ hard working YRC Freight employees; we couldn't be more proud of this recognition by the members of NASSTRAC," said Darren Hawkins, YRC Freight President.
The annual NASSTRAC awards program recognizes carriers that have demonstrated excellence and also helps shippers identify the "best of the best" in carrier performance and value. Through an online survey, NASSTRAC members ranked carriers on a four-point scale in the following five key areas: (1) customer service; (2) operational excellence; (3) delivery flexibility, billing accuracy and claims resolution; (4) business relationship effectiveness; and (5) leadership in technology. NASSTRAC has been providing education and advocacy for shippers and carriers since 1952.